Catalog Specialist II Global Catalog Operations

Global Catalog Operations team at Amazon is looking for a highly motivated and talented candidate for the role of Catalog Specialist II. Proficiency in written and verbal English is a fundamental requirement for this position. The ideal candidate will be responsible for conducting quality audits and recommending high confidence corrections to Amazons retail catalog. The candidate is also expected to use human judgement to make decisions on behalf of our customers. Strong qualitative research quantitative analysis communication skills attention to detail; and a commitment to excellence are the required skill sets for this role.

Key job responsibilities
Lead and oversee the of content audits adhering to established processes guidelines and Standard Operating Procedures (SOPs) while ensuring utmost accuracy and efficiency.
Demonstrate exceptional judgment and decisionmaking skills during content audits even in situations with ambiguous or incomplete information
Exercise your editorial expertise to approve or disapprove audit entries based on predefined guidelines providing wellreasoned explanations for each decision.
Effectively communicate audit results to relevant stakeholders within the organization offering insights and recommendations for continuous improvement
Create appealing highquality textual content for Amazon products which will enhance customers ecommerce buying experience
Develop new or curate existing custom prompts/instructions to improve the quality of system outputs
Analyze system generated outputs and use existing feedback loop to fine tune the instructions which helps improve precision and recall of system generated outputs
Utilize authoritative sources to validate and enrich catalog data ensuring its reliability and relevance to customers.
Effectively communicate audit results to relevant stakeholders within the organization offering insights and recommendations for continuous improvement.
Browse the Amazon site and use search techniques to locate specific products internally and externally
Analyze available data and leverage your experience to identify emerging trends and patterns contributing valuable insights to strategic decisionmaking
Ability to produce executive metrics and make recommendations for process and systems improvement
Demonstrates mastery of Seller Support operations and tools
Scope and recommend new improvements in audit activities
Demonstrates effective communication composure and professional attitude
Proactively serves as a technical resource and mentor for other associates


1 years of program or project management experience
Experience using data to influence business decisions
Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
Bachelor degree in the field of Engineering Science Arts or Literature with 1 to 2 years of working experience in textual content management processes or similar fields
Proficiency in American English with demonstrated language skills in verbal writing reading and comprehension
Strong working knowledge of basic computer business applications such as MS Word MS Excel Outlook;
Familiarity with online retail (ecommerce) and Internet search industries and manages queues to ensure SLA compliance.
Continuously reviews and reports current state of teams workflow. Facilitating and coordinating proactive improvements in process and platform enhancement projects including successfully completing approved special projects as assigned.
Willingness to work with sensitive issues including but not limited to: Adult Content Religious and philosophically sensitive issues Alcohol tobacco weapons and other potentially offensive products

Knowledge of databases (querying and analyzing) such as SQL MYSQL and ETL Manager and working with large data sets
Experience in managing critical operational processes with SLA responsibility

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