Technical Program Manager OTS Delivery Software Engineering

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating securing and maintaining advanced technical infrastructure and devices. These innovations span across Amazons diverse landscape including Fulfillment Centers Transportation Logistics Specialty Fulfillment Air and Pharmacy sectors. Our skilled operators count on OTS to test certify deploy and sustain stateoftheart network solutions and enduser equipment at approximately 2500 global sites where Amazon thrives. Committed to exceeding customer expectations OTS ensures a secure and reliable infrastructure through its extensive network of over 4000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazons vast fulfillment and logistics network.

We are looking for a Technical Program Manager with strong knowledge technical knoweldge to solve innovative problems via business processes and technology innovations. They will have high visibility and will own the communication coordination and delivery of technical vision. They will design coordinate and execute technical solutions that scale globally. Managing numerous complex systems and organizations they will be expected to make appropriate tradeoffs between business vs. technical constraints clearly communicating goals roles and responsibilities.

This role is open to other physical locations.

Key job responsibilities
The successful candidate is able to:

Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Contribute to and influence technical designs
Anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance business needs with technical constraints
Identify assess track and mitigate issues and risks at multiple levels
Create complex optimized queries and data pipelines to transform raw data into meaningful reports and dashboards.
Collaborate closely with business and operations teams to gather requirements and present insights.
Enable datadriven decision making by aggregating information from multiple sources into actionable formats.
Innovate new metrics and enhance existing ones to support evolving business processes and ensure longterm sustainability.
Effectively communicate complex analyses and insights to stakeholders and business leaders both verbally and in writing.
Partner across multiple teams to create centralized data tools that address varied objectives and risk profiles.
Proven track record in supporting Operations through advanced data mining and the creation of impactful frontend products with a focus on automation and proactive risk management in largescale distributed networks

A day in the life
There is no typical day in the life of a TPM at Amazon Ops Tech Solutions Team! The role is dynamic and successful TPMs are able to manage a variety of tasks and context switch as needed from strategic planning to technical decisionmaking to tactical and critical timesensitive problemsolving.

TPMs are responsible for hosting standups and status meetings developing content for program reviews managing risks & resources and keeping schedules up to date and development teams on task.

A TPM may switch between all of these activities throughout the day or may spend an entire day dedicated to resolving a specific problem or supporting the team with a handson approach building a prototype executing a test or architecting a solution

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular fulltime employees include:
Medical Dental and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

About the team
Ops Tech Solutions Team values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

5 years of technical product or program management experience
3 years of working directly with engineering teams experience
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Requires travel 25 to Amazon Fulfillment Centers

Experience developing and executing/delivering product and technical roadmaps
Experience in project management disciplines including scope schedule budget quality along with risk and critical path management
2 years of software development experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $197800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.