Business Support Analyst II
Business Support Analyst II
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 80067 - 102741
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
A Brief Overview
Under general supervision review analyze and evaluate department specific information technology systems user needs data and other insights from various sources to provide clear understanding and communication of those insights to aid the organization in sound decisionmaking. Determines user needs and requirements and recommends ways to improve systems and validate through testing that the systems are designed and performing as specified. Serves as primary point of contact between users management team and engineering/development staff.
What you will do
- Analyze business needs and opportunities on moderately complex business problems to drill into what is needed and why.
- Gather and organize information on problems procedures projects.
- Analyze gathered data and develop solutions or alternative methods of proceeding.
- Utilizes Scrum and Agile methodologies including sprint planning daily standups and retrospectives to ensure efficient project delivery and continuous improvement
- Prepare research reports analyzing existing system functionality.
- May advise others on business or operational matters.
- Discuss business strategies practices or policies with managers to understand how to improve systems.
- May lead/coordinate system testing and compile UAT documentation.
- When appropriate confer with individuals to ensure successful functioning of newly implemented/revised systems or procedures.
- May review forms and reports and confer with management and users about format distribution and purpose and identify problems and improvements.
- May interview individuals and conduct onsite observation to ascertain unit/department functions work performed methods equipment and staff used in order to improve systems.
- May document findings of study and prepare recommendations for implementation of new systems or procedures.
- May design evaluate recommend and approve changes to forms and reports.
- May plan study of work problems processes procedures such as organizational change communications information flow integrated productions methods inventory control or cost analysis etc.
- May serve as operations advisor to technical teams on projects involving technical solutions.
- May document business processes both in technical stepbystep formats and in work flow diagrams.
- May support user training as a subject matter expert.
- May lead operations based project initiatives that outline tasks associated with IT project work.
- May be required to design implement and maintain business process reviews and quality assurance programs that monitor new or changed programs.
- Develops and maintains a strong working relationship with the IT department and Business stakeholders.
- Performs project analysis and writes requirements and specifications to implement modifications and enhancements to data processing systems to support management control and decisionmaking activities.
- Reviews and analyzes external drivers for the business and conducts best practices research.
- Participates in matching technology to business needs and providing technical consulting services to users.
- Provides business expertise to IT department.
- Assists clients in developing and maintaining system and/or training manuals.
- Applies principles of logical thinking to define problems collect data establish facts and draw valid conclusions.
- Work productively and harmoniously with others on a consistent basis.
- Respond positively to direction and feedback on performance.
- Consistently maintain professional and appropriate demeanor.
- Perform other duties/projects as assigned.
Education Qualifications
- Bachelors Degree or equivalent combination of education and experience required
Experience Qualifications
- 3 Years performing directly related progressively responsible technical support analyst duties required
Skills and Abilities
- Intermediate level knowledge of commonlyused concepts practices and procedures within field.
- Demonstrated ability to negotiate options resolve conflicts and influence others on complex topics.
- May require specific certification(s).
- Excellent written and verbal communication skills.
- Excellent presentation skills.
- Excellent time management skills.
- Ability to juggle multiple priorities.
The expected salary range for this position is $80067.80$102741.86. Actual pay will be adjusted based on experience geographic location and other jobrelated factors as permitted by law. Qualifications may warrant placement in a different job level.
Benefits
Medical Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life AD&D and Disability Insurance
401(k) Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation 2 weeks/year Sick Leave
10 paid Company Holidays 2 Personal Days 2 Floating Holidays
Employee Assistance Program (EAP)
For more information review details on the Benefits page of our Career Site: typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions we encourage you to submit your application promptly.
Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected characteristic. In compliance with California law we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008 we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance we will not inquire about an applicants criminal history until after a conditional offer of employment has been made.
If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability you are entitled to request an accommodation. To make a request please contact a Human resources representative at Zenith Insurance Company.
#LIEF1
#LIHybrid
Benefits
Medical Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life AD&D and Disability Insurance
401(k) Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation 2 weeks/year Sick Leave
10 paid Company Holidays 2 Personal Days 2 Floating Holidays
Employee Assistance Program (EAP)
For more information review details on the Benefits page of our Career Site: typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions we encourage you to submit your application promptly.
Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected characteristic. In compliance with California law we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008 we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance we will not inquire about an applicants criminal history until after a conditional offer of employment has been made.
If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability you are entitled to request an accommodation. To make a request please contact a Human resources representative at Zenith Insurance Company.
#LIEF1
#LIHybrid
Required Experience:
IC
Employment Type
Full-Time
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