Dispute Resolution Officer

Reporting to the Director Human Rights and Equity Initiatives in Sheridan Colleges Centre for Equity and Inclusion the Dispute Resolution Officer is an impartial dispute resolution practitioner responsible for serving the Sheridan Community through resolving internal concerns and complaints related to human rights and equity. The incumbent provides early intervention problem solving information and referrals using a variety of alternative dispute resolution mechanisms; and is responsible for conducting complex formal investigations. As a subject matter expert on Equity Inclusion and Human Rights the incumbent is responsible for analyzing complex fact scenarios and interpreting and applying Sheridans policies and procedures the Ontario Human Rights Code the Occupational Health and Safety Act any other applicable legislation and collective agreements where appropriate.

What Youll Be Doing

• Creating informal resolution strategies so that parties who have potential complaints or concerns are supported; Uses Alternative Dispute Resolution and early intervention processes to assist in informal resolution.
• Identifying rights and responsibilities appropriate referrals and options for resolution under relevant policies and programs.
• Addressing concerns and complaints from Sheridan community (leaders employees students and campus visitors).
• Initiating and conducting the investigative process for complex investigations including gathering information conducting interviews assessing evidence and issuing findings/recommendations.
• Documenting case investigations direct testimony etc. in written reports.
• Providing clear wellwritten and instructive findings/reports identifying concrete recommendations for corrective or preventative measures.
• Preparing recommendations to address and remove systemic problems and working with Sheridan partners and colleagues to address root causes.
• Participating in investigations and the grievance arbitration process that flow from collective agreement applications of human rights legislation and respectful workplace matters.
• Participating in projects events or other duties/activities as assigned.

About You

You have good judgement diplomacy discretion and sensitivity embedded in cultural competency.

You are an innovative thinker with fine research analytical and problemsolving skills.

You are invested in personal growth and advancement within postsecondary education.

You have superlative communication facilitation and influencing skills and can clearly present and communicate complex information verbally and in writing across multiple levels.

You have the skills and knowledge to deal with all aspects of diversity in the workplace value participating in and creating safe brave and inclusive environments and thrive in a culture that is inclusive and contributes to workplace equity.

You are client service focussed model approachability have an aptitude to make connections support and guide others and may identify as a relationship and community builder.

You have exceptional time management organizational and multitasking skills to thrive in a busy work environment.

The successful candidate will also possess the following qualifications:

• 4year Bachelors degree in a related field
• 5years of expert knowledge and experience with investigations dispute resolution and Human Rights (or an equivalent combination of education and experience)
• Human Rights subject matter expertise
• Experience interpreting legislation and policy related to discrimination harassment and Human Rights
• Superior experience using problem solving skills to deal with complex matters
• Expertise in alternative dispute resolution and mediation techniques
• Direct experience conducting Human Rights investigations and understanding analyzing and assessing evidence
• Ability to manage a caseload prioritize and organize work effectively manage multiple high priorities and deadlines and maintain detailed records in a fastpaced environment
• Excellent analytical research and creative problemsolving skills
• Superior writing skills including the ability to write clear and cogent investigation reports

Who We Are

The Sheridan community is passionate about the transformational role we play in peoples lives. Our strategic plan Sheridan 2027: Forging the Future charts a path towards a new groundbreaking model of higher education that reshapes postsecondary education and better prepares students for the future. We are committed to demonstrably advancing equity diversity inclusivity and decolonization. Diversity is our strength and fuels our commitment to excellence. Across our campuses were making meaningful strides towards fostering an equitable and inclusive community.

• For more information visit: Why Work at Sheridan

Other Details

Faculty/Department: Equity Diversity & Inclusion
Primary Work/Campus Location: Hazel McCallion Campus Mississauga (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position Onsite at least 3 days/week
Reference #: J
Employee Group: Administrative
Payband: NM
Salary Range: $99544 $124429
Application Deadline: April 20 2025
Application Details: Position has been reposted with a revised salary range and application deadline. Previous applicants need not reapply.

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations Anishinaabe Nation HuronWendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands and it is our collective responsibility to honour and respect those who have gone before us those who are here and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students faculty and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity antiracism and inclusion. As such we encourage applications from qualified candidates who have been historically disadvantaged and marginalized including those who identify as First Nations Mtis and/or Inuit/Inuk Black members of racialized communities persons with disabilities women and/or 2SLGBTQ.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire we require official confirmation of educational credentials and Canadian equivalency assessments if applicable.