Sr Applied Scientist Support Products Services
Sr Applied Scientist Support Products Services
Posted on :
09-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Are you fascinated by the power of Natural Language Processing (NLP) and Large Language Models (LLM) to transform the way we interact with technology Are you fascinated by the use of Generative AI to build an advertiser facing solution that predict problems and coach users while they solve real word problems Are you passionate about applying advanced machine learning techniques to solve complex challenges in the customer service space If so Amazons Support Product & Services (SP&S) team has an exciting opportunity for you as an Applied Scientist.
Key job responsibilities
Apply your expertise in LLM models to design develop and implement scalable machine learning solutions that address complex languagerelated challenges in the advertising support center domain.
Use Transformers and apply other NLP techniques like Sentence embeddings Dimensionality reduction clustering and topic modeling to identify customer intents and utterances.
Use services like AWS Lex AWS Bedrock etc. to develop advertising facing solutions
Work closely with teams of scientists and software engineers to drive realtime model implementations and deliver novel and highly impactful solutions.
Automating feedback loops for algorithms in production.
Setup and monitor alarms to detect anomalous data patterns and perform root cause analyses to explain and address them.
Be a member of the Amazonwide Machine Learning Community participating in internal and external MeetUps Hackathons and Conferences.
A day in the life
You will work closely with a cross functional team of Software Engineers Product Owners Data Scientists and Contact Center experts. You will research and investigate the latest options in industry to apply machine learning and generative AI to real world problems. You will work backwards from customer problems and collaborate with stakeholders to determine how to scale new technology and integrate with complicated help channels used by advertisers everyday.
About the team
SP&S team provides solutions and libraries that are leveraged by teams all across Amazon Advertising to provide timely and personalized help. The team aims to predict Advertisers problems and proactively surface intelligent guidance to customers at the right time. As a AS you will help the team to achieve its vision of building and implementing the next generation of Contact Center technology. You will build/leverage LLMs to train them on advertising support domain knowledge and work shoulder to shoulder with stakeholders to externalize to users in novel ways.
3 years of building machine learning models for business application experience
PhD or Masters degree and 6 years of applied research experience
Knowledge of programming languages such as C/C Python Java or Perl
Experience programming in Java C Python or related language
Experience with neural deep learning methods and machine learning
Experience with modeling tools such as R scikitlearn Spark MLLib MxNet Tensorflow numpy scipy etc.
Experience with large scale distributed systems such as Hadoop Spark etc.
Extensive experience in NLP domain with prior experience with Transformers Generative AI and LLMs
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150400/year in our lowest geographic market up to $260000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Apply your expertise in LLM models to design develop and implement scalable machine learning solutions that address complex languagerelated challenges in the advertising support center domain.
Use Transformers and apply other NLP techniques like Sentence embeddings Dimensionality reduction clustering and topic modeling to identify customer intents and utterances.
Use services like AWS Lex AWS Bedrock etc. to develop advertising facing solutions
Work closely with teams of scientists and software engineers to drive realtime model implementations and deliver novel and highly impactful solutions.
Automating feedback loops for algorithms in production.
Setup and monitor alarms to detect anomalous data patterns and perform root cause analyses to explain and address them.
Be a member of the Amazonwide Machine Learning Community participating in internal and external MeetUps Hackathons and Conferences.
A day in the life
You will work closely with a cross functional team of Software Engineers Product Owners Data Scientists and Contact Center experts. You will research and investigate the latest options in industry to apply machine learning and generative AI to real world problems. You will work backwards from customer problems and collaborate with stakeholders to determine how to scale new technology and integrate with complicated help channels used by advertisers everyday.
About the team
SP&S team provides solutions and libraries that are leveraged by teams all across Amazon Advertising to provide timely and personalized help. The team aims to predict Advertisers problems and proactively surface intelligent guidance to customers at the right time. As a AS you will help the team to achieve its vision of building and implementing the next generation of Contact Center technology. You will build/leverage LLMs to train them on advertising support domain knowledge and work shoulder to shoulder with stakeholders to externalize to users in novel ways.
3 years of building machine learning models for business application experience
PhD or Masters degree and 6 years of applied research experience
Knowledge of programming languages such as C/C Python Java or Perl
Experience programming in Java C Python or related language
Experience with neural deep learning methods and machine learning
Experience with modeling tools such as R scikitlearn Spark MLLib MxNet Tensorflow numpy scipy etc.
Experience with large scale distributed systems such as Hadoop Spark etc.
Extensive experience in NLP domain with prior experience with Transformers Generative AI and LLMs
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150400/year in our lowest geographic market up to $260000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
