Engineering Operations Technician Data Center Engineering Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are currently seeking for an Engineering Operations Technician to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific location. This equipment supports missioncritical servers and must maintain better than 99.999 uptime. The role has requirements as being selfmanaged person who takes the initiative and provides effective solution for complex technical problems. The successful candidates will be expected to have direct and immediate impact on improving the resiliency efficiency and capacities of our facilities to help offer Amazon customers better value with maintaining operating and troubleshooting Data Center Operations Mission Critical Facilities which includes standby diesel generators and related fuel systems as well as three phase electrical systems such as: switch gear UPSs PDUs wet cell batteries and associated systems CRAC centrifugal chillers cooling towers/water chemical system air handlers and associated systems pumps & motors.

Tasks:
Operate and maintain all mechanical electrical and HVAC equipment within the Data Center/Facility.
Supervise contractors who perform servicing or preventive maintenance
Develop work plan for emergency repair of critical assets.
Operates under minimal supervision.
Work oncall and a rotating schedule as needed.
Perform basic support concepts such as ticketing systems root cause analysis and task prioritization
Perform shift duty as required.
Fully comply with all physical security procedures and policies.
Ensure all safety procedures are adhered to while performing work.
Perform rack power installs rack PDU and rack ATS replacements.
Verification on electrical/cooling capacity before new rack install.
Create and Close Work Orders with appropriate data to include labor hours equipment maintenance and parts used into asset management system.
Maintain changes in state in Mission Critical infrastructure in support of corrective/ preventive maintenance.
Testing: Test quality performance safety and reliability of products equipment processes
To be a frontline responder for handson electrical and mechanical equipment troubleshooting. This equipment includes but is not limited to AHUs chillers cooling towers chemical treatment systems pumps motors VFDs and building automation systems.

The successful candidate show be able to demonstrate the following competencies / behaviours:
An ability to solve problems through rootcause elimination stepping back to understand the broader context.
Ensure all safety procedures are adhered to while performing work.
An aptitude for troubleshooting and problemsolving complex issue
An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
Demonstrate good judgment and instincts in decision making.
Prioritize appropriately in a complex fastpaced environment.
Willingness to take ownership for technical issues.
Utilize EPMS and BMS to manage building workflows.

Physical Requirements:
Work on a 24x7 schedule (where applicable)
Work at heights and from ladders.
Perform physical tasks during the shift and coordinate body movements when using tools or equipment
Work in a noisy environment with ear protection



Key job responsibilities
Setting and maintaining the highest standards for safety and actively promoting a worldclass safety culture in all aspects of operational procedure.
Driving continuous improvement efforts on infrastructure through standardization of procedures and policies while delivering performance against agreed metrics.
Enabling the operations organization to delivering 100 uptime on all customer supporting infrastructure.
Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers.
Responsible for ensuring that the preventive maintenance of sitecritical facility infrastructure is planned and executed to the highest standards in accordance to AWS procedures.
In charge of facility monitoring & supervision (via BMS PMS .
Participation in the successful delivery of buildout and retrofit of Data Center infrastructure.
Ensuring organizational capability to react & respond appropriately to any potential customerimpacting event on any component of electrical or mechanical infrastructure.
Reviewing incident reports documenting periodic trend summaries and providing updates and recommended actions to management.
Draft update & maintain method statements standard operating procedures emergency response procedures preventive maintenance programs and all technical documentation pertaining to DCEO.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

5 years of experience in operations and oncall support for Data Center facilities / or Mission Critical Plants/ Production facilities.
Good English communication skills.
Demonstrate key electrical competencies (Practice & Theory) and knowledge of mechanical systems (Mechanical HVAC systems Controls).






Familiar with BMS and EPMS control systems and data collection/trending
Apprentice/trades certified or diploma in an Electrical field
Data Center/ Manufacturing experience
Bachelors/Masters degree in Electrical Engineering Mechanical Engineering or relevant discipline.





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