Student Services Coordinator I

This position serves as the main point of contact and coordinator for Admissions and Registrars office on the USU Blanding Campus. This position also serves as the front office/front line support in the Health Science Library (HSL) and helps to provide a friendly welcoming atmosphere for all students staff faculty and other visitors. The Incumbent in the Student Services Coordinator I position aids students in navigating the University including areas such as completing or accessing admission applications or documents assisting with registration supplying records or documents as requested by students and resolves issues related to these areas. The incumbent collects documents and applications from scholarship candidates; may attend recruiting events to encourage and assist students with the admissions process. This incumbent also serves as the campus backup cashier. This Incumbent assists current and prospective students parents staff and/or faculty with a variety of inquiries and topics greets and assists students or other visitors.

The Student Services Coordinator I reports to the Director of Students. This classification has no supervisory responsibilities.

Typical Functions:

• Provides excellent customer service followup and engagement for all staff faculty students and visitors.
• Assists students with admission applications and performing the initial review of application documents.
• Assists students throughout the registration process by reviewing holds understanding degree/major requirements and residency requirements.
• Reviews degree/major selection with students printing and mailing transcripts admission letters enrollment verifications or any other document requests.
• Follows established procedures in the implementation of systems and methods for academic support for specific populations.
• Provides support for scholarship processes.
• Participates in oncampus and offcampus recruiting events.
• Maintains accuracy and confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA) regulations.
• Communicates daily with students parents staff and/or faculty via email phone and inperson when needed.
• Accepts and processes documents.
• Provides guidance troubleshooting and problemsolving including researching information as necessary across University and external entities to respond to and address specific student or prospective student concerns and/or inquiries.
• May train and guide student employees.
• Collaborates on the maintenance of policy and training manuals.
• Serve as campus backup Cashier.
• Pull analyze and process data requests for Student Services.
• May be required to complete Federal and/or State compliance training.
• Attend regular campus and statewide meetings or trainings.
• Performs miscellaneous jobrelated duties as assigned.

Minimum Qualifications:

• Two years of experience in an office setting or an associate degree/vocational training is required.

Preferred Qualifications:

• Experience working in a higher education setting.

Knowledge Skills and Abilities:

• Excellent interpersonal skills and the ability to interact professionally with a diverse group of faculty staff and students through a variety of mediums (phone inperson email).
• Skilled with computers and able to adapt to and learn new technologies as required.
• Ability to interpret and apply guidelines policies procedures and rules using sound judgement.
• Ability to gather and analyze data to formulate solutions to problems.
• Strong data and records management skills.
• Knowledge of computerized student information systems.
• Strong consultative and advisory skills.
• Knowledge of policies and procedures pertaining to University student admissions registration and records.

Along with the online application please attach:

1. Resume/CV (to be uploaded during the application process)

2. Cover Letter (to be typed/pasted during the applicationprocess)

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants but not necessarily occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888 Utah State University is Utahs premier landgrant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a highquality and affordable education USU remains a leader in research discovery and public impact.

USU enrolls 28900 students both online and in person atlocations throughout the state. Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years USU Extension has served and engaged Utahns in all of Utahs counties.

Competing at the NCAA Division I level USU is a proud member of the Mountain West Conference and will join the Pac12 Conference beginning in theseason. The Aggies longstanding tradition of athletic and academic excellence is exemplified by conference championships in multiple sports reflecting USUs commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected valued and supported. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources ator.

*updated 02/2025

In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity or expression disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs nondiscrimination policies:

Executive Director of the Office of EquityMatthew PinnerDistance Education Rm.

Title IX CoordinatorCody Carmichael Distance Education Rm.

Mailing address: 5100 Old Main Hill Logan UT 84322

For further information regarding nondiscrimination please visit or contact:

U.S. Department of EducationOffice of Assistant Secretary for Civil Rights

*updated 09/2023