Technical Service Specialist
Technical Service Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
A career at our company is an ongoing journey of discovery: our 57000 people are shaping how the world lives works and plays through next generation advancements in healthcare life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
About the role:
- Provide technical support by expertise to customers and internal team on our Process Solutions product portfolio and associated technologies used in the Pharmaceutical and Biopharmaceutical industry through email call and onsite support and do some product tests in the lab when necessary.
- To maintain the image of the organisation as a source of scientific information to function as a leader in Life Science and High Technology and to promote our obsession with service.
- Enhance our product information databases by documenting technical information from customer interactions.
- Compliant Management Act as a customer advocate and ensure that customer complaints are understood recorded in the quality system including customer communication product return customer letter etc. Ensure a good advancement of the complaint process with highquality analysis and customer response in a professional efficient and concerned manner.
- Communicate effectively with customers colleagues and field staff and need the cross functional collaboration.
- Take ownership/responsibility for assigned projects and daily tasks.
Who you are:
- Masters in biotechnology Chemical/Biochemical Engineering or any other Life Physical Science or relevant Engineering discipline
- More than oneyear practical experience in Pharmaceutical or Biotechnology related field. Better with one or more of the following: Upstream Processing (cell culture filtration) Downstream Processing (clarification purification TFF filtration final fill) or Formulation (excipients actives)
What we offer: With us there are always opportunities to break new ground. We empower you to fulfil your ambitions and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious Apply and find more information at
Required Experience:
Unclear Seniority
Employment Type
Full Time
