Reporter Scheduling Coordinator
Reporter Scheduling Coordinator
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Job Description
Job description
Job role:
This is an exciting time to join the UKs largest private healthcare telemedicine company based in Hastings East Sussex.
This role ensures workforce capacity and productivity meet client demands all year round. Responsibilities include maintaining accurate Doctor schedules managing credentials handling leave requests and shift amendments and overseeing password resets. The position also liaises with clients to set up system access for Doctors. It is primarily an admin and phonebased role requiring strong attention to detail.
Key responsibilities for a Reporter Scheduling Coordinator:
Initiating and maintaining written & verbal communication to reporters to maximise productivity and engagement.
Working towards and achieving both personal and team targets on a monthly/annual basis
Maintain the Customer Relationship Management (CRM) and Workforce management systems (WFM) ensuring high levels of data accuracy.
Compliance with all internal and external regulatory requirements associated with the business.
Additional tasks that are required within the scheduling team
Managing all our doctors password requests and resets
Managing all our doctors credentials directly with clients
Contacting reporters to fill specific areas of our schedules that require resource
Managing further client demand by optimising our resource placement
Who we are:
Medicais the UKs largest telemedicine provider who provide services to over 50 of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a worklife balance.
We celebrate difference and encourage everyone to be themselves at work. Join us today!
Job requirements
Requirements:
Customer service experience
Experience working within a call centre environment
High level of accuracy and attention to detail
Excellent written & verbal communication skills
Excellent time management
Experience managing your own workload and working independently
Strong administration skills and IT literacy
Evidence of working in a fastpaced environment
Excellent problemsolving skills
Core benefits for you:
Flexible and hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual bonus
Enhanced holiday allowance bank holidays
Group life assurance
Pension
Social events
Sick pay
Cycle to work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
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Your application has been successfully submitted!
Required Experience:
IC
Employment Type
Full-Time
