Pr Outbound Product Manager AWS Support Product Team
Pr Outbound Product Manager AWS Support Product Team
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 158400 - 262000
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
We are an external customer facing optin service with our own P&L and have to earn our business every month. We are looking for a smart enthusiastic and creative thought leader with a strong background in outbound product management or business development to define develop and deliver the scaling strategy for AWS Support related products and services. The ideal candidate will clearly be passionate about the large opportunity that the cloud (AWS) space presents with a track record of success in delivering products and services for the IT industry. The candidate is a strong leader who can prioritize well communicate clearly and compellingly and who understands how to drive a high level of focus and excellence with a strong talented opinionated team. In this position you will play a pivotal role in defining the gotomarket strategy for our services increasing support adoption and revenues and tirelessly champion the needs of our customers. We are looking for a senior business development/outbound product leader that can understand customer requirements in specific industry verticals build industry focused support bundles that combine our services into a easy to use commercial offering work with senior sales leaders to incorporate the bundle into their sales strategy and and have experience in running promotions and campaigns.
Key job responsibilities
Product Launch & Positioning: Develop and execute product launch strategies and create compelling product messaging that resonates with customers and differentiates our products in the market.
Sales Process: Coown goals around Sales Pipeline conversion and revenue with sales and product teams. Provide feedback to improve the Sales Process.
Sales Enablement: Collaborate with the sales team to create sales collateral and tools and provide training to ensure a successful gotomarket strategy.
Market Analysis: Monitor and analyze market trends and competitive landscape and provide actionable insights to shape product strategy and positioning.
Customer Engagement: Engage with customers partners and industry influencers to gather feedback and promote our products effectively.
CrossFunctional Collaboration: Work closely with product development marketing and other internal teams to align goals and drive successful product .
A day in the life
A day in the life of an Outbound Product Manager is to analyze customer support requirement for key industries and verticals build a support solution that combines various capabilities into an offering tailored for a specific industry work with senior sales leaders to incorporate these solutions into the sales strategy and manage pipeline/conversion. The Outbound PM monitors our gotomarket motions and ensures that we are building strategic initiatives that help us scale the business nonlinearly.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
The AWS Support Product team is responsible for the new offerings and the commercial strategy for the AWS Support Business. We have a team of exceptionally smart people who are passionate about cloud computing and are on a mission to be the world class standard for customer experience. We believe that the work we do improves the lives of millions of people around the world via our customers and are passionate to forever raise the bar and bring more of our technology to customers around the world.
7 years of developing negotiating and executing business agreements experience
7 years of professional or military experience
Bachelors degree
Experience developing strategies that influence leadership decisions at the organizational level
Experience as a founder or executive focused on related segments or as a practice leader or business unit owner
Experience selling to Fortune 1000 or Global 2000 organizations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $158400/year in our lowest geographic market up to $262000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are an external customer facing optin service with our own P&L and have to earn our business every month. We are looking for a smart enthusiastic and creative thought leader with a strong background in outbound product management or business development to define develop and deliver the scaling strategy for AWS Support related products and services. The ideal candidate will clearly be passionate about the large opportunity that the cloud (AWS) space presents with a track record of success in delivering products and services for the IT industry. The candidate is a strong leader who can prioritize well communicate clearly and compellingly and who understands how to drive a high level of focus and excellence with a strong talented opinionated team. In this position you will play a pivotal role in defining the gotomarket strategy for our services increasing support adoption and revenues and tirelessly champion the needs of our customers. We are looking for a senior business development/outbound product leader that can understand customer requirements in specific industry verticals build industry focused support bundles that combine our services into a easy to use commercial offering work with senior sales leaders to incorporate the bundle into their sales strategy and and have experience in running promotions and campaigns.
Key job responsibilities
Product Launch & Positioning: Develop and execute product launch strategies and create compelling product messaging that resonates with customers and differentiates our products in the market.
Sales Process: Coown goals around Sales Pipeline conversion and revenue with sales and product teams. Provide feedback to improve the Sales Process.
Sales Enablement: Collaborate with the sales team to create sales collateral and tools and provide training to ensure a successful gotomarket strategy.
Market Analysis: Monitor and analyze market trends and competitive landscape and provide actionable insights to shape product strategy and positioning.
Customer Engagement: Engage with customers partners and industry influencers to gather feedback and promote our products effectively.
CrossFunctional Collaboration: Work closely with product development marketing and other internal teams to align goals and drive successful product .
A day in the life
A day in the life of an Outbound Product Manager is to analyze customer support requirement for key industries and verticals build a support solution that combines various capabilities into an offering tailored for a specific industry work with senior sales leaders to incorporate these solutions into the sales strategy and manage pipeline/conversion. The Outbound PM monitors our gotomarket motions and ensures that we are building strategic initiatives that help us scale the business nonlinearly.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
The AWS Support Product team is responsible for the new offerings and the commercial strategy for the AWS Support Business. We have a team of exceptionally smart people who are passionate about cloud computing and are on a mission to be the world class standard for customer experience. We believe that the work we do improves the lives of millions of people around the world via our customers and are passionate to forever raise the bar and bring more of our technology to customers around the world.
7 years of developing negotiating and executing business agreements experience
7 years of professional or military experience
Bachelors degree
Experience developing strategies that influence leadership decisions at the organizational level
Experience as a founder or executive focused on related segments or as a practice leader or business unit owner
Experience selling to Fortune 1000 or Global 2000 organizations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $158400/year in our lowest geographic market up to $262000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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