Strategic Partner Manager Catalog Specialist Product Lifecycle Support
Strategic Partner Manager Catalog Specialist Product Lifecycle Support
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Amazons Product Lifecycle Support (PLS) offers relevant postpurchase product support to customers and empowers them to make the most of the products purchased on Amazon. By solving postpurchase product issues we prevent avoidable returns and help the planet by extending the life of products thereby generating positive financial and environmental impacts.
PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then PLS has grown substantially and now offers customers eight product support options 1 Live call & chat with Amazon product support agent available up to 6 months 2 Live call & chat with the brand product support agent available up to 2 years 3 contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years 4 access free warranty repair services available up to 2 years 5 accessing free replacement parts available until return window 6 access other sustainable endoflife options such as tradein resell refill recycle donate etc. available up to 2 years 7 help yourself by watching stepbystep video instructions provided by the brand and 8 help yourself by following stepbystep instructions provided by the brand.
We are seeking a motivated Account Manager to drive brand adoption and expansion of Amazons Product Support (PLS) program across multiple marketplaces across North America and Europe. This role will play a crucial part in helping brands enroll and optimize their product support offeringsspanning setup troubleshooting warranty services replacement parts tradeins and recycling solutionsto improve the customer experience reduce returns and enhance product sustainability.
The Account Manager will work closely with the Customer Insights Program (CIP) lead to prioritize target brands and products. With guidance from their local manager they will partner with the Selling Partner Program (SIP) counter parts Enrollment & Operations Program (EOP) counterparts and collaborate with internal stakeholders team counterparts (AMs VMs CSMs Sales Reps and Marketing Teams) to execute outreach campaigns drive enrollment and increase coverage and quality of PLS.
Key job responsibilities
Brand Prioritization & Targeting
Leverage insights from the CIP program to identify highpriority brands and products for PLS expansion.
Analyze return trends defect drivers and customer engagement metrics to develop targeted outreach plans.
Brand Engagement & Awareness
Partner with the SIP program lead to execute multichannel brand engagement strategies including email campaigns webinars training sessions and oneonone consultations.
Educate brands on how to enroll and manage product support on Seller Central (SC) and Vendor Central (VC) using selfserve tools.
Highlight the benefits of Amazons AI assistant (Rufus) Get Product Support (GPS) button and performance reporting in enhancing product support.
Work closely with brands to codevelop sustainability solutions for extended product support beyond two years.
Stakeholder Collaboration
Build strong relationships with AMs VMs CSMs and Sales Teams to align PLS messaging across all touchpoints.
Collaborate with internal teams to ensure smooth onboarding and support for brands needing deeper integration.
Performance Tracking & Reporting
Monitor PLS enrollment trends and adoption rates across brands and marketplaces.
Gather and synthesize Voice of Seller (VOS) insights to inform feature enhancements and drive continuous improvement.
Provide regular reporting on brand engagement impact and adoption rates.
1 years of program or project management experience
Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
Experience using data to influence business decisions
Knowledge of analytics & statistical tools such as SAS PowerBI SQL & ETL DW concepts
Knowledge of visualization tools such as Tableau Datazen SSRS
Experience back office operations escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then PLS has grown substantially and now offers customers eight product support options 1 Live call & chat with Amazon product support agent available up to 6 months 2 Live call & chat with the brand product support agent available up to 2 years 3 contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years 4 access free warranty repair services available up to 2 years 5 accessing free replacement parts available until return window 6 access other sustainable endoflife options such as tradein resell refill recycle donate etc. available up to 2 years 7 help yourself by watching stepbystep video instructions provided by the brand and 8 help yourself by following stepbystep instructions provided by the brand.
We are seeking a motivated Account Manager to drive brand adoption and expansion of Amazons Product Support (PLS) program across multiple marketplaces across North America and Europe. This role will play a crucial part in helping brands enroll and optimize their product support offeringsspanning setup troubleshooting warranty services replacement parts tradeins and recycling solutionsto improve the customer experience reduce returns and enhance product sustainability.
The Account Manager will work closely with the Customer Insights Program (CIP) lead to prioritize target brands and products. With guidance from their local manager they will partner with the Selling Partner Program (SIP) counter parts Enrollment & Operations Program (EOP) counterparts and collaborate with internal stakeholders team counterparts (AMs VMs CSMs Sales Reps and Marketing Teams) to execute outreach campaigns drive enrollment and increase coverage and quality of PLS.
Key job responsibilities
Brand Prioritization & Targeting
Leverage insights from the CIP program to identify highpriority brands and products for PLS expansion.
Analyze return trends defect drivers and customer engagement metrics to develop targeted outreach plans.
Brand Engagement & Awareness
Partner with the SIP program lead to execute multichannel brand engagement strategies including email campaigns webinars training sessions and oneonone consultations.
Educate brands on how to enroll and manage product support on Seller Central (SC) and Vendor Central (VC) using selfserve tools.
Highlight the benefits of Amazons AI assistant (Rufus) Get Product Support (GPS) button and performance reporting in enhancing product support.
Work closely with brands to codevelop sustainability solutions for extended product support beyond two years.
Stakeholder Collaboration
Build strong relationships with AMs VMs CSMs and Sales Teams to align PLS messaging across all touchpoints.
Collaborate with internal teams to ensure smooth onboarding and support for brands needing deeper integration.
Performance Tracking & Reporting
Monitor PLS enrollment trends and adoption rates across brands and marketplaces.
Gather and synthesize Voice of Seller (VOS) insights to inform feature enhancements and drive continuous improvement.
Provide regular reporting on brand engagement impact and adoption rates.
1 years of program or project management experience
Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
Experience using data to influence business decisions
Knowledge of analytics & statistical tools such as SAS PowerBI SQL & ETL DW concepts
Knowledge of visualization tools such as Tableau Datazen SSRS
Experience back office operations escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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