HealthHuman Service Case Manager II
HealthHuman Service Case Manager II
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Job Description
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and wellbeing fostering selfsufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kickstart your profession.
For more information please visit today!
Summary Statement
Essential Functions
- Interviews client family or professional sources to determine the clients needs for a variety of health and human services which may include employment job search and basic skills remediation.
- Develops a comprehensive costeffective service plan utilizing inhouse sources referrals contracted providers or institutions (Service plans may include job training and employability housing general public assistance inhome services and supports or homedelivered meals deescalation techniques peer services or skill development).
- Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
- Maintains comprehensive case records summaries statistical and narrative reports and completes required forms.
- Establishes effective working relationships with clients family community and professional sources.
- Provides guidance and relevant information to connect clients with needed services which may include protective adoption and related services.
- Provides information and case coordination onsite via email or telephone to individuals or groups.
- Supplies information and responses to inquiries regarding services for clients family community and government agencies.
- May provide supportive casework to clients prior to during or after hospitalization based on physician diagnosis and recommended treatment.
- Uses automated information systems and computer software to research review evaluate and report on health/human service data.
- Communicates and interacts effectively with people across cultures ranges of ability genders ethnicities ages and races.
- Performs other related duties as required.
Job Requirements
JOB REQUIREMENTS forHealth/Human Service Case Manager II
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Six months experience in case management which includes assessing planning developing implementing monitoring and evaluating options and services to meet an individuals human service needs.
- Six months experience in making recommendations as part of a clients service plan such as clinical treatment counseling or determining eligibility for health or human services/benefits.
- Six months experience in interpreting laws rules regulations standards policies and procedures.
- Six months experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
- Six months experience in narrative report writing.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.
DHSS does not provide employmentbased sponsorship.
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application online all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by callingor by visiting . You may also callor email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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