Jellycat Diner Experience Associate
Jellycat Diner Experience Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Our Story So Far
Founded in 1862 FAO Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous bountiful emporium full of extraordinary oneofakind toys from all over the world. His dream became a reality and as one of Americas oldest brands we have provided this wonder to families for more than 160 years.
The Job
The Jellycat Diner Experience Associate will be responsible for delivering the instore Jellycat Diner Experience selling plush diner food and exclusive Jellycat merchandise. This role will serve as an ambassador for the brand and is an enthusiastic and motivated team player who is passionate about using brand and product knowledge to guide guests and generate sales.
This is a parttime opportunity with weekly hours in the 2029 range.
Reporting to: Experience Manager
What Youll Do
Guest
- Be a confident performer using scripted talking points with added individual flair to make the experience feel unique.
- Build authentic connections with guests to effectively guide them through the steps of service.
- Be able to adapt your style to engage both children and adults as they visit us in the store.
- Apply and adapt our selling vision to effectively handle more than one guest simultaneously without compromising the guest experience.
- Demonstrate great selling techniques to meet or exceed sales goals and KPIs.
- Be the expert in your area and ensure all information provided is accurate.
Team
- Make recommendations to evolve and innovate the characters and/or experience to excite our guests.
- Share expertise with colleagues to help elevate experiences for our guests.
Store
- Complete weekly assigned administrative tasks to ensure all experience supplies are available to fulfill guest orders.
- Be able to replenish areas of the store as needed to maintain standards.
- Escalate any maintenance issues that may prevent delivering the experience as planned.
What You Have
- 1 year experience in a fastpaced premium retail or experiencebased environment.
- An engaging and theatrical personality that can captivate an audience in all environments.
- Ability to remain positive and in character for extended periods of time without losing any of your magic.
- Experience in a performance acting music or dance background a plus.
- Familiarity with a premium or experiencebased retailer a plus.
- Capable of lifting up to 25 pounds and bending twisting and standing for long periods of time.
- A love of the FAO and Jellycat brands that translates to fantastic guest experiences and a continued development of product knowledge.
- Excellent communication collaboration and interpersonal ability.
- Ability to demonstrate ownership of a department and complete weekly checklists to maintain supply and inventory levels.
- Flexible availability in line with a Flagship Retail environment across days evenings and weekends.
This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.
FAO Schwarz is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws.
FAO Schwarz strictly prohibits and does not tolerate discrimination against employees applicants interns or any other covered persons on the basis of age race color religion creed national origin including ancestry ethnicity sex including pregnancy gender identity and transgender status gender physical or mental disability including gender dysphoria and similar genderrelated conditions alienage or citizenship status military status including past current or prospective service in the uniformed services genetic information predisposing genetic characteristics marital status partnership status domestic violence victim status familial status actual or perceived sexual orientation unemployment status caregiver status credit history salary history or any other category protected by applicable federal state and local laws with respect to hiring promotion discipline firing compensation benefits or other terms conditions or privileges of employment.
If you need a reasonable accommodation in the application or hiring process or during the course of your employment please contact the Director of Human Resources at
Apply online at ; or
FAO Schwarz is an EEO employer M/F/Vets/Disabled
Required Experience:
IC
Employment Type
Hourly
