Summary:
The Operations Analyst position plays a vital role in the organization. You will collaborate closely with the Operations Manager division leaders and Project Managers and will be responsible for coordinating and managing the daytoday operational tasks associated with Professional Services teams and projects.
Responsibilities:
- Internal project management/coordination of projects and liaising with Project Managers and Team Leaders
- Scheduling project resources (technical consultancy and training services) administer additions changes and deletions in the scheduling system
- Maintain project statuses and financial budgets for projects within NetSuite SuiteProjects Pro
- Support Professional Services Operations Manager maintaining systems and processes ensuring efficient processing of projects and all related tasks
- Assist with monthend/financial procedures and reconciliation (raising invoices credits statements)
- A proactive approach to problemsolving with the ability to identify billing issues and work with project teams to find solutions
Qualifications:
- Very tactical and detailed oriented. Meticulous attention to detail requiredplaces high value on order accuracy and turnaround times
- Proficiency in MS Excel; including formulas (xlookup sumifs) pivot tables formatting
- Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
- Strong analytical skills attention to detail with the ability to review and interpret financial data accurately
- A positive attitude and behavior that contributes towards to the achievement of departmental company and operational objectives
- Capability to multitask and a willingness to learn develop accept and adapt to a constantly changing environment
- Strong organizational and recordkeeping skills are necessary as the development and upkeep of processes and procedures are crucial to the teams success
- Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
- Familiarity of software such as NetSuite SuiteProjects Pro and preferred
- Experience working in a financial or accounting role with an understanding of financial statements accruals and other accounting concepts