Technical Support Assistant
Technical Support Assistant
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Job Description
COVID 19 OnCampus Requirements
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.
About Queens University
Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
Reporting to the Director Systems & Analytics the Technical Support Assistant will be responsible for assisting in the ongoing development of information systems. The incumbent will troubleshoot user problems and configure equipment and applications. The incumbent will maintain operational systems organize and supervise operational systems train users on the use of applications give purchasing advice and perform other technical or administrative duties in support of the unit. The incumbent will contribute a general knowledge to the team and have the capacity to receive appropriate training experience and exposure to technology and business requirements for future areas of specialization. The Technical Support Assistant ensures the quality delivery or implementation of applications and process changes along with providing the appropriate communication and training support for effective and enhanced integration.
This position completes systemrelated new staff setups access requests hardware requests and/or training setups. This position troubleshoots problems with software hardware installation and upgrades and configures installs tests updates maintains backsup supports and administers multiuser systems and server applications. This position supports users through technical knowledge to ensure proper use of software and hardware.
Job Description
What you will do
- Completes work from ticket workflow including new staff setups access requests hardware requests and/or training setups.
- Troubleshoots problems with software hardware installation and upgrades.
- Configures installs tests updates maintains backsup supports and administers multiuser systems and server applications.
- Configures systems and security on software to protect data by encryption and domain password security.
- Maintains documentation on installation and configuration specifications.
- Supports users through technical knowledge to ensure proper use of software and hardware.
- Provides support to the application database.
- Assists with training new users.
- Other duties as required in support of the department and/or unit.
- Threeyear Community College Diploma or ThreeYear Bachelor Degree or equivalent. In addition requires trade certification qualification or ongoing learning to remain ahead of changes in technology or emerging fields.
- More than 2 years and up to and including 3 years of experience.
- Experience in Enterprise Resource Planning (ERP) Systems Administration considered an asset (e.g. OraclePeopleSoft etc..
- Experience in database administration/management design and/or technologies considered an asset (e.g. MySQL PostgreSQL and/or Oracle/DB2 relational databases warehoused databases etc..
- Experience with software and web technologies considered an asset (e.g. ServiceNow Customer Relationship Management (CRM) other software packaging etc..
- Experience working at a postsecondary education institution considered an asset.
Job Knowledge and Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on nonstraightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships trust and credibility.
- Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.
- Contribute to setting work priorities and direction supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity diversity accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidencebased planning.
- Commitment to principles of equity diversity accessibility inclusion Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .
Employment Type
Temp
