Customer Service Account Associate - Salem OR
Customer Service Account Associate - Salem OR
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Lets create happy customers.At TMobile we love our customers! And we empower you to make them happy. As part of a Team of Experts youll focus on a specific customer base which lets you deepen those relationships and deliver the endtoend resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way too. Youll start out as an Account Associate in a Team of Experts that works together to deliver amazing Uncarrier customer experiences. With training and a rampup period youll be set up for success in your new job. Next step youll be moved to Expert where you will own the relationship with your customer base listening to their needs and being handson to resolve their pain points. This move could happen in as little as five months from your start date!
It takes mastery to be on the TMobile Customer Care team and our compensation reflects that. As an Expert youll start by earning $20 per hour. In fact on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $3000 stock grant tuition assistance and other financial health and lifestyle perks that makes your total rewards package worth even more! Well always recognize and invest in the team that makes us #FamousforCare!
Check out all the benefits a career as an Account Associate has to offer at Culture & Benefits at TMobile.
Were offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days posttraining graduation. To qualify Experts must achieve performance and attendance goals.
Responsibilities:
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management identifying appropriate additional products features and services and collecting pastdue balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
- Meet department productivity and quality standards.
- Complete training requirements to learn new skills and processes grow knowledge of systems and develop proficiency in company values organizational requirements and competencies needed for the Expert role.
Qualifications:
- High School Diploma/GED (Required)
- Knowledge of Windows (Microsoft Word Excel and PowerPoint preferred)
- Ability to work efficiently with multiple applications and computer screens simultaneously.
At TMobile we dont have a corporate ladder its more like a jungle gym of possibilities! Were committed to helping our employees grow in their careers and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the TMobile Talent Community today to learn more about how we can help you achieve your career goals!
- At least 18 years of age
- Legally authorized to work in the United States
- Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
All employees at TMobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at TMobile is eligible for an Annual Stock Grant.
At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .
Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
IC
Employment Type
Full-Time
