HostHostess - Hard Rock Cafe
HostHostess - Hard Rock Cafe
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Job Description
Overview
As the latest jewel in the renowned Hard Rock crown this exceptional venue is set to redefine entertainment and hospitality in Canadas capital city.
Boasting a prime location Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock n roll flair. The moment you step inside youll be transported into a world of music memorabilia and nonstop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa Let the countdown begin!
Responsibilities
- Manage reservation system to retain guest preferences preassigning seating when necessary
- Welcome and acknowledge each guest with a smile eye contact and a friendly verbal greeting using the guests name when possible
- Escort guests to the tables and assist in seating at tables present menus and extend pleasantries
- Offer a cordial farewell to every guest thanking them for dining and invite them back
- Communicates constantly with management and service staff to ensure efficient operations
- Maintain positive relations with guests at all times
- Maintain complete knowledge of scheduled daily activities inhouse groups daily house count table/ seat/station numbers proper table set ups room capacity hours of operation price range and dress code
- Answer restaurant telephone courteously and efficiently
- Speak to guests and coworkers using clear appropriate and professional language
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
- Engage guests in conversation regarding their stay property services and area attractions/offerings
- Move and arrange tables chairs and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
- Maintain cleanliness of work areas throughout the shift
- Notify management of maintenance repair issues
- Performs all other jobrelated duties as request.
- Lives the Brand
Qualifications
- Must be at least 19 years of age
- Follows all uniform guidelines
- Practicing all general safety & sanitation standards
- Recycling products where possible
- Remaining calm in a hectic fastpaced atmosphere
- Demonstrating a high level of organization attentiontodetail and a senseofurgency
- Displaying a positive and outwardly friendly attitude toward guests and coworkers
- Ability to tolerate exposure to heat cold chemicals and loud/noisy environment.
Physical Demands:
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.
Working Conditions:
- Duties and responsibilities are typically performed in a highly regulated and controlled environment but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor you may be exposed to casinorelated environmental factors including but not limited to excessive noise.
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment processplease advise Human Resources.
We thank all candidates for their interest however only those being considered for an interview will be contacted.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at if you require accommodation at any time throughout the hire process.
Employment Type
Full-Time
