Field Service Manager - San Francisco

The client is seeking a dynamic Field Service Manager to lead our dedicated team of Digital Service Specialists. In this role you will oversee the servicing and support of Canons hardware and software technologybased solutions ensuring our innovative customers continue to thrive. If you are a naturalborn leader with a passion for delivering exceptional service and support this position is for you.

Company Culture and Environment

Working there means being part of a pioneering technology company that values innovation and teamwork. We foster a dynamic environment where service excellence is a priority and every team member is empowered to contribute their unique skills and insights.

Career Growth and Development Opportunities

In this role you will have the opportunity to select hire and train new technical representatives allowing you to shape the future of our team. Continuous education on new technology in an evolving industry is also a key focus ensuring you and your team remain at the forefront of advancements in our field.

Detailed Benefits and Perks

• Competitive compensation package.
• Opportunities for training and professional development.
• Collaborative and supportive work environment.
• Access to cuttingedge technology and tools.

Compensation and Benefits

• Competitive salary based on experience.
• Comprehensive health benefits.
• Opportunities for career advancement.
• Supportive work culture focused on team development.

Why you should apply for this position today

As a Field Service Manager offers a unique opportunity to lead a talented team in delivering outstanding service. You will play a critical role in supporting cuttingedge technology solutions and fostering a culture of excellence.

Skills

• Strong leadership and team development skills.
• Excellent time management and communication abilities.
• Indepth knowledge of hardware software and document management solutions.
• Familiarity with networking connectivity and troubleshooting in a business environment.
• Proficient in Microsoft Office Oracle Lotus Notes and internetbased platforms.

Responsibilities

• Oversee a team that services and supports business system products and services within a designated territory.
• Select hire train and develop current and new technical representatives.
• Address and resolve customer issues promptly to achieve total customer satisfaction.
• Manage the warehousing process related to merchandise and inventory.
• Develop and educate the team on new technology in the industry.

Qualifications

• Bachelors degree in a relevant field or equivalent experience.
• At least 7 years of related experience including management of two or more fulltime employees.
• Service management experience in the technology industry.
• Handson field technical experience with digital and electromechanical technology.
• Proven ability to lead coach and develop technical teams.

Education Requirements

• Bachelors degree in a relevant field or equivalent experience required.

Education Requirements Credential Category

• Bachelors degree or equivalent experience.

Experience Requirements

• Minimum of 7 years of related experience in service management within the technology sector.
• Handson field service experience with digital and electromechanical systems.

Why work in San Francisco CA

San Francisco is a vibrant city known for its rich culture innovation and diverse job opportunities. Living and working here means being part of a thriving tech hub that offers an engaging lifestyle with access to stunning landscapes worldrenowned cuisine and a strong community of professionals dedicated to making an impact.

Required Knowledge Skills and Abilities: (Companies ATS Questions):

1. Bachelors degree in a relevant field or equivalent experience required plus 7 years of related experience and management of typically two or more regular fulltime employees.

2. Do you have handson field service experience with digital and electromechanical systems.

3. Do you have strong understanding of hardware software and document management solutions.

4. Do you have familiarity with networking connectivity and troubleshooting in a business environment.

5. Are you comfortable using tools like Microsoft Office Oracle Lotus Notes and general internetbased platforms.

6. Do you have proven ability to lead coach and develop technical teams 2 fulltime employees).

7. Do you have experience in hiring training and performance management.

8. Do you have a strong background in customer service and issue resolution in a techdriven environment.

9. Are you skilled at balancing operational efficiency with customer satisfaction.

10. Are you capable of managing service logistics such as parts inventory dispatching and warehousing.

11. Must be a US Citizen or Green Card holder.