Principal Product Manager - Billing Charging
Principal Product Manager - Billing Charging
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
The Principal Product Manager for Promotions Rate Plans Offers Billing Account Management and Digital Product Management is a visionary strategist analyst customer evangelist respected leader of and professional relationship builder all rolled into a single dynamic package. Every product at TMobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable responsible and has ownership of TMobiles internal and external products platforms services and experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity) technical feasibility business objectives securing funding and leading a crossfunctional team as well as key stakeholders to deliver against the opportunity.The Principal Product Manager is a jackofalltrades leveraging deep customer empathy strategic thinking commercial analytical and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Principal Product Manager. Daytoday activities or responsibilities include conducting market research generating product requirements determining specifications defining the longterm strategy of the product creating the product roadmap helping drive and support technical delivery endtoend defining scope for releases/product increments and partnering with business and internal/external stakeholders to identify areas of opportunity.
Job Responsibilities:
Product Champion: Communicates influences and sells ideas at SVP/EVP/CLevel and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature set and positioning strategies to improve customer experience and drive or support growth. As a product champion perpetuates a customerfirst mindset actively looking for opportunities to delight or meet customers unmet needs.
Product Vision and Strategy: Owns the definition and management of Rate Plans Promotion Offers Billing and Charging products endtoend for complex or crossplatform solutions of the highest level of complexity and scope. Responsible for the lifecycle/product innovation for key customer experiences within TMobile. Partners with business internal/external stakeholders and senior leadership to understand current customer experiences and identify areas of opportunity. Develops a deep understanding of the product landscape via market research and other means. Analyzes market performance customer and representative satisfaction from various sources and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue costs growth/churn) with customer experience and other strategic objectives. Manages the product against defined KPIs e.g. CLV CSAT NPS. Conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required drives endoflife business and technical requirements for the product. Leverages rapid hypothesisdriven testing methodologies and experiments (e.g. paper prototype A/B testing) to inform direction and prioritize investment.
Product Requirement Definition: Defines detailed product requirements for the family of Rate Plans Promotions Offers Billing and Charging products. Translates product/platform strategy by writing detailed features and user stories consumable for development teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product and service definitions that balance the needs of the business (financial net adds/EBITDA) frontline employees (care and sales) and the customer by collaborating and influencing other crossfunctional leaders in care sales legal and accounting to solve complex multifaceted problems that deliver solutions ensuring product definitions meet both customer and business needs.
Product Experience: Defines and designs digital customer/representative experiences from how a customer buys the new product to how they interact with it. Influences product feature set and positioning strategies to improve customer experience and drive or support growth. Often makes tradeoff decisions around financial impact customer experience and time to market. Develops and delivers effective presentations to executive leadership on product innovation concepts optimization recommendations and digital customer experience.
Product Implementation: Owns endtoend delivery of the product that meets the intent of product/business requirements. Collaborates with Technology/Engineering teams to design architect and assemble effective delivery plans using Agile delivery methodology. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; Product Demo; Inspect and Adapt (I&A) etc. Regularly engages with test developers and test leads to develop and execute against test plans. Owns and manages product backlog and priorities with business and technology partners.
Go to Market: Optimizes the portfolio of products and servicesdetermining launch dates and phasing recommendations to optimize EBITDA impacts with customer experience. Develops and implements plans manages gotomarket activities including training communication and distribution plans. Leads director/VP level steering meetings.
Relationship & People Professional Development: Collaborates and develops positive working relationships with many technical and nontechnical teams including sales commercial accounting marketing legal gotomarket finance development architecture and engineering. Works with outside partners and other third parties when needed. Develops positive working relationships with customer groups or customer representatives. Maintains professional knowledge by attending educational workshops reviewing professional publications establishing personal networks and participating in professional societies. Regularly mentors and provides informal coaching to other Product Management staff as well as other members of the Product Team.
Education:
Bachelors Degree Marketing Computer Science Engineering IT or equivalent experience. (Required)
Masters degree preferred
Work Experience:
More than 7 years of product management experience in a promotions rate plans billing and catalog product development environment.
10 years of experience in Digital Product Management
7 years of knowledge of the wireless services space.
7 years of experience working with Telecom Billing Systems.
10 years of multifunction marketing experience and leading technical implementations.
Experience in AI and data analysis
Comfortable presenting to all levels of the organization from the front line through the CSuite.
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Staff IC
Employment Type
Full-Time
