This could not be a better time to join Octopus Energy. We are already recognised as a global leader in the fight to decarbonise the planet by revolutionising whats possible in energy including investments in renewable energy supply renewable energy generation smart energy networks EVs heat pumps etc. The governments new green initiatives and the recent investment by Al Gores Generation Fund will propel us further and faster.
There has never been a more important moment to join our credit risk team. The energy sector is going through a period of onceinageneration volatility. Businesses and households are facing higher energy prices than they ever have before. For these reasons we are looking to add to our credit risk team with this new role. This team sits at the heart of everything we do to support customers that are struggling with their bills. Were unique because we are genuinely a hybrid of a few different skills and mindsets:
1. Data analytics is our core skillset. Everyone in the team is very strong in this area
2. We have a firm understanding of the needs of our customers and the business
3. We work closely with the tech team because were a tech company so this how we solve customer problems efficiently at scale
4. We work closely with our operations teams who are the people that speak directly to customers
What youll do
Take ownership of our management of customers who are struggling with their payments
Deep dive investigations into data in order to surface insight for decision making
Develop our reporting suite through the latest BI tools & technology stack
Develop our empathic approaches towards vulnerable customers
Create strategies to identify and prevent first party and third party fraud
Challenge the status quo in terms of KPIs objectives & strategy
Communicate complex data concepts effectively and confidently
Build great relationships with Data Science Technology Finance Collections Ops and other stakeholders
What youll need
Excellent SQL skills
A drive to solve problems using data
What would be a bonus:
Python data science stack (pandas NumPy Jupyter notebooks Plotly/matplotlib etc)
Familiarity with Git
Data visualization tool (Tableau Looker PowerBI or equivalent)
DBT
25 years experience of consumer credit risk or collections in the financial services utilities or telecommunications industries
Why else youll love it here
Wondering what the salary for this role is Just ask us! On a call with one of our recruiters its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Octopus whats more important to us is finding the right octofit!
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