ServiceNow CMDB Developer DC areaRemote

We are seeking an experienced ServiceNow Developer to join our team. The ideal candidate will support and enhance the IT Service Management (ITSM) and Configuration Management Database (CMDB) modules while developing and deploying scoped applications. This role requires handson expertise in ServiceNow development including creating custom workflows scripts portal pages integrations and other platform capabilities.

You will collaborate with crossfunctional teams to gather requirements design solutions and deliver highquality ServiceNow services that meet business needs and improve operational efficiency.

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements translating them into effective ServiceNow solution designs. Lead the design of complex effective ServiceNow solutions aligned with business needs.

• Technical Implementation: Collaborate with crossfunctional teams to implement ServiceNow solutions aligned with requirements and industry best practices. Lead the implementation of ServiceNow solutions ensuring adherence to best practices and overseeing complex scripting and configurations.

• Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow ensuring accuracy and consistency. Validate and strategize data migration to optimize ServiceNow data structures.

• Integration Management: Assist in designing and lead the integration of ServiceNow with other systems for seamless endtoend processes. Collaborate with architects to streamline integration strategies and .

• System Optimization: Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions. Contribute to overall stability and enhancement of ServiceNow systems.

• Technical Documentation: Create and validate comprehensive technical documentation for configurations customizations and data schemas.

• Testing and Quality Assurance: Conduct rigorous testing to ensure functionality data integrity and user experience align with desired outcomes. Develop and execute ServiceNow configuration test plans addressing issues promptly.

• User Training: Support enduser training for seamless adoption and utilization of implemented solutions.

• Change Management: Assist in change management efforts addressing inquiries and ensuring smooth transitions during system changes.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations collaborating with support teams for timely resolutions.

• Security and Compliance: Ensure adherence to security best practices and relevant compliance requirements.

• Continuous Learning: Stay updated on ServiceNow features enhancements and best practices contributing to the teams continued success.

• Mentorship and Coaching: Provide technical guidance and mentorship to team members fostering a culture of continuous learning and growth.

• Collaboration and Communication: Coordinate effectively with project managers stakeholders and teams ensuring seamless project and communication.

• Corporate Growth: Contribute to identifying new opportunities and support business growth through client roadmaps solution demonstrations and proposal contributions.

Key Responsibilities:

• Provide ITSM and CMDB support ensuring optimal functionality and performance.

• Develop configure and enhance scoped applications within the ServiceNow platform.

• Create and customize ServiceNow components including:

  • Service Portal pages

  • Workflows and Flow Designer flows

  • Client Scripts Business Rules and Script Includes

  • UI Policies and Actions

• Implement best practices for CMDB data integrity and ITSM processes.

• Collaborate with stakeholders to define requirements and translate them into technical solutions.

• Ensure platform stability and provide troubleshooting and support for ServiceNow issues.

• Stay uptodate with ServiceNow releases and features recommending improvements as appropriate.

Required Qualifications:

• Candidate must be a US Citizen

• Candidate must have an Active Secret Clearence.

• Bachelors degree from an accredited college or university preferably in a related field

• 4 years of experience as a ServiceNow Developer including ITSM and CMDB support.

• 1 year of experience in ServiceNow scripting (JavaScript Glide API etc. and workflow design.

• 1 years of experience developing scoped applications and customizing the Service Portal.

• 6 months of exposure toITIL practices and ITSM processes.

• 1 years of knowledge of CMDB data models and best practices for maintaining data integrity.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) ITSM or CMDB certification.

• Experience with Flow Designer and Integration Hub.

• Familiarity with Agile development practices.

• Knowledge of additional ServiceNow modules such as ITOM ITAM or SecOps.

• Excellent problemsolving and communication skills.

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