Patient Admin Specialist II Neurology Clinic - Full Time Days 08HR

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• Primary Function:
• Proficiency of level I skills:
• Entry Front Desk checkin/out.
• AND
• Performs specialized function 80 of work.
• Specialized Functions:
• Master Scheduling
• New Patient Coordination
• Authorization Coordination
• Surgery/Procedure Scheduling
• Specialized data collection/coordination.
• Level I Duties:
• Greets and welcomes patients and assists them with initial questions regarding appointments payments schedules etc.
• Answers multiline phone screens and routes calls takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
• Communicate with providers regarding scheduling preferences and ability to respond to urgent patient needs.
• Provide doctorpatient support using reference documents and tools.
• Carry out various administrative tasks including maintaining information and paging directory databases and processing internal forms.
• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
• Meet/Exceed organizational and department service standards.
• Answers nonclinical CRMs escalating where appropriate.
• Answers nonclinical patient messages escalating where appropriate.
• Managing and distributing faxes mail and filing of clinicspecific documentation.
• Plus Proficiency In:
• Working with care teams patients and outside facilities to obtain necessary information diagnostic imaging pathology and other vital information required for care.
• Assures appropriate verifications and authorizations are complete before patient sees provider in addition to preparing patient medical records for clinic appointments.
• Assists patients and physicians in scheduling ancillary tests before and after clinic visits.
• Assists patients and physicians by scheduling treatment appointments for patients including surgery ITA radiology etc.
• Ensures that all scheduled patients are eligible for services requested and/or determines patient eligibility.
• Informs patients authorization and collects payment for new and returning patients using the scheduling system.
• Coordinates care by scheduling editing and maintaining routine patient physician appointments for new and returning patients.

• High School Diploma/GED.

• One plus 1 years experience working in a healthcare setting (i.e. hospital medical/dental office nursing facilities etc.
• OR
• Two plus 2 years experience working in customer service within a nonhealthcare industry (hospitality public relations banking concierge services etc..

• Level I KSAs:
• Knowledge of medical terminology.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to provide customer service solve problems and manage multiple priorities.
• Knowledge of Windowsbased office software computers and operating systems.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to exercise calmness in stressful situations.
• Plus:
• Basic PC Skills (Windows Excel and Word).
• Good communication customer service interpersonal skills and cross cultural competency.
• Working knowledge of EPIC or other patient database.
• Ability to foster relationships build trust with providers nurses staff and patients and to work in a collegial team environment and stressful interactions.
• Ability to plan prioritize and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.

• Frequent Sitting.
• Occasional Walking.
• Occasional Standing.
• Seldom Bending.
• Seldom Kneeling.
• Seldom Crawling.
• Occasional Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Seldom Twisting and Turning (Neck and Waist).

• Occasional lifting of 0 10 lbs. 0 to 0 in height

• Constant Other (please list each item under Comments):. Work is primarily performed in an office setting that is adequately lighted heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

• Category III Tasks that involve NO exposure to blood body fluids or tissues and Category I tasks that are not a condition of employment

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and nondiscrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.