Administrative Assistant

Title: Administrative Assistant Operations

Position Description: FullTime Benefit Eligible

Schedule: Day Shift No Weekends

Pay Range: $22.00 $24.00 per hour

Objective:

The Operations Administrative Assistant manages comprehensive support functions for the Franchising Support and Operations department including document management event coordination project assistance and other administrative tasks. This role requires strong organizational skills attention to detail multitasking abilities and proficiency in Microsoft Suite and productivity software. The position demands strong independent work habits a processoriented approach and effective prioritization to meet departmental objectives.

Key Responsibilities

• Payer Portal Management Manage payer portals to ensure the Franchisees documentation is updated correctly and current.
• Manage and maintain accurate franchising documentation as in operations manual and franchising support materials.
• Lead coordinator of all operations events including Top Performers President Club and other events as needed.
• Effectively utilizing reporting features in franchising support software to aid in datadriven decisions to improve operations.
• Organize and maintain thirdparty payer documents as well as handle thirdparty payer management using FranConnect software. Manage the Synapticure Referral platform.
• Reporting and Compliance Weekly running of various reports. Update Medicaid waiver books to ensure compliance with state regulations as well as maintain and update State Licensure requirements for Franchisees.
• Caregiver Recruitment Support Verification of caregiver job advertisements in our applicant tracking system. New advertisements need to be refreshed frequently aiding in a manual upload process.
• Coordinate setting up new franchise owner accounts in Indeed with our Senior Helpers Indeed Representative.
• General Administrative Duties Assist with other administrative tasks for our Franchising Support department and franchise owners.

Qualifications:

• High school diploma or equivalent; Associate degree preferred.
• A minimum of two years experience in an office setting required. Experience in healthcare or senior care administration is a plus.
• Proficient in Microsoft Outlook Word Excel and PowerPoint.
• Ability to learn and efficiently use specialized software (e.g. FranConnect)
• Working knowledge of office equipment (e.g. printers fax machines etc.
• Exceptional attention to detail and analytical abilities are a must.
• Excellent interpersonal and communication skills.
• Ability to effectively prioritize and execute tasks.
• Strong interpersonal and oral communication skills.
• Adept at reading writing and interpreting technical documentation/manuals.
• Positive attitude and strong work ethic.
• Keen attention to detail and organizations skills.
• Ability to multitask while working in a fastpaced environment
• Skilled at working within a teamoriented collaborative environment.

Work Conditions

• 40hour onsite work week.
• Sitting for extended periods of time.

Lifting and transporting of moderately heavy objects such as copier paper boxes

What We Offer:

• Competitive pay
• Medical Dental Vision insurance with a generous percentage paid by the company
• Flexible Spending Accounts for Health and Dependent care
• Company paid Life Insurance AD&D and ShortTerm Disability
• Employee Assistance Plan
• Voluntary longterm disability
• 401k with excellent matching
• PTO Personal Days Pd. Birthday Pd. Holidays
• Monthly reimbursement for gym membership
• Education tuition reimbursement

About Senior Helpers

Senior Helpers is a premier provider of inhome senior care services. Founded in 2001 with a vision to help seniors who wish to remain in their homes despite agerelated illnesses and mobility challenges

Senior Helpers has over 300 franchises across the country that have cared for tens of thousands of seniors with a pledge to provide care and comfort at a moments notice.

Our franchising support team offers fantastic franchise opportunities and support to business owners across the country. In addition the company has corporately owned and operated locations. Services provided in the inhome care model range from specialized care for those with diseases such as dementia Alzheimers and Parkinsons to personal and companion care to help individuals looking for a little assistance with daily activities.

The company is proud to be named the first national inhome care provider to receive certification as a Great Place to Work for consecutive years since 2019.

In addition Senior Helpers was recently ranked in Entrepreneurs Franchise 500 Ranking and appointed to the Healthcare Leadership Councilan exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system. Learn more by visiting.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.