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Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop worldleading technologies that inspire progress in vital areas including energy food water and shipping.
As we push forward the innovative open spirit that fuels our 140yearold startup culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.
About the job
As an integral member of our team you will play a pivotal role in To be the first line of support to our customers ensuring a timely response and superior customer experience. You will have the opportunity to secure that all orders are updated accurately reflecting the customers requirements and demands contributing to the overall success and growth of our organization. Currently this is a Hybrid opportunity located in Greenwood IN.
As a part of the team you will:
Handle customer order entry
Ensure order confirmation for both the customer and supplier
Facilitate order changes for both the customer and supplier
Provide updates on order status
Proactive order followup based on local reports / tasks
Obtain and facilitate shipping instructions
Obtain and provide standard order and shipping documentation
Ensure proper routing of escalations in Service Now to the correct departments
Support / drive continuous improvements activities identified and prioritized in the cell
What you know:
You have relevant experience and:
Experience working with customers and/or suppliers
Strong interpersonal and collaboration skills
Strong leadership and communication skills
Whats in it for you
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Lavals future success. Our benefitseligible associates enjoy healthcare dental and vision plans a robust wellness program generous 401(k) paid holidays paid time off benefits and more. At Alfa Laval we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job background skills and experience to get it right. The hourly wage for this role is typically $19.30/hour $33.93/hour.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.
EEO/Vet/Disabled Employer
Required Experience:
IC
Full-Time