Lead Member Management Credit Card
Lead Member Management Credit Card
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role:
SoFis Card business aims to offer competitive and differentiated credit cards to existing members and
to consumers in the open market. We are looking for a Lead Member Management who will be
responsible for the management of our customer lifecycle for SoFis fast growing Credit Card business.
What youll do:
- Own cardholder onboarding engagement and value management across the full credit card
member lifecycle - Manage existing cardholder portfolio covering spend engagement balance stimulation and
good payment behaviors - Working with crossfunctional partners own existing product experience and benefits. Own NPS
score and experience improvements. - Drive customer engagement strategies including early stage engagement balance transfers
spend programs and retention - Work closely with risk partners to best manage credit behavior and limit credit losses. Work in
partnership with Operations to manage costtoserve - Work closely with product design and engineering to develop new functionalities improve
member servicing journeys on the app and web
What youll need:
- 10 years experience preferred
- Well developed problem solving and analytical skills
- People centric leader with proven experience managing direct reports
- Strong communication skills
- Credit Card customer management experience
- Sound understanding of credit card economics and credit risk dynamics
- Quantitative undergraduate degree
- Proficiency in SQL/Python
Nice to have:
- Prior P&L management experience
Employment Type
Full Time
