Senior Professional Services Consultant

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore

About the role:

Cloudflare provides advisory and handsonkeyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Application Security and Performance you are an individual contributor working in the postsales landscape responsible for the technical of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are an expert in Layer 7 products like: DDoS Protection WAF API Gateway Bot Management Certificates Manager Rate Limiting SSL and Page Shield. In addition to the primary technology focus in Application Security and Performance the Consultant is also expected to be assigned a secondary technology focus area.

The standardbusiness working hours are Monday to Friday 09:00 a.m. to 06:00 p.m however this role is an APAC regional role and the Consultant can expect the start time may vary occasionally to meet customer requirements. Furthermore we also support our customers occasionally on the weekends for specific changes that need to be done outside of their business is expected around 30.

What you will do:

• Plan and deliver timely and organized services for customers ensure customers see the full value in Cloudflares products and advice on product best practices.
• Gather business and technical requirements use cases and any other information required to build migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design HLD LLD databuilds procedures scripts test plans drawings deployment plan migration plan asbuilts and any other artifacts necessary to deliver the solution and transition smoothly into the customers technical teams.
• Implement changes on behalf of the customer in the Cloudflare environment following the customers change management process. Provide guidance to the customer to configure their CPEs and integration points.
• Troubleshoot implementation issues and collaborate with Customer Support Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation answering technical Q&A and helping to iterate on best practices. Support building operational assets like templates automation scripts procedures workflows etc.

Experience might include a combination of the skills below:

• 5 years of experience in a customer facing position as a Customer Engineer Security Engineer Implementation Engineer Onboarding Engineer Consultant Technical Support Engineer Solutions Architect and/or Systems Engineer.
• Layers and protocols of the OSI model such as TCP/IP TLS DNS HTTP
• Deep understanding of Internet and Security technologies such as DDoS Web Application Firewall Certificates DNS CDN Analytics and Logs.
• Demonstrated experience with a scripting language (e.g. Python JavaScript Bash) and a desire to expand those skills.
• Working experience with security aspects of an internet property such as Firewalls WAFs Bot Management Rate Limiting (M)TLS.
• Performance aspects of an internet property such as Speed Latency Caching HTTP/2 TLSv1.3.
• Working experience with infrastructure as code tools like Terraform.
• Ability to manage a project work to deadlines prioritize between competing demands and manage uncertainty.
• The work will be performed in in Mandarin is highly desirable.