Director Accounts Receivable - Patient Accounting - Full Time 8 Hour Days Exempt Non-Union

The Accounts Receivable Director has the primary responsibility for all facets of accounts receivable (AR) collections and management. This includes comprehensive work flow through to liquidation dispute management analysis and indepth AR trending followup tactics and techniques and ongoing staff education. Oversee all collectionsrelated functions and outsourced vendors. Ensure all accounts have insurance coverage verification correct insurance plan code assigned and setup. Monitor proper referral or authorization processes to maximize cash and limit disputed inventory. Work with payers directly on inventory and aging. Manage department in compliance with established policies and procedures. Oversee customerfocused collection self pay and balance after insurance and aiding patients with financial assistance application and approvals. Focus on core collections and minimize aging of inventory. Monitor credit balance reporting to ensure compliance with Variance Policy and State regulations including AB1455. Review and approve refunds writeoffs and adjustments on accounts and ensure departmental and hospital policy regarding approval levels. Continually data mine to identify payer issues trends and escalate as necessary and in support of longterm strategy development for revenue cycle initiatives. Monitors staff performance with monthly management operating reports. Develop and manage budget requirements. Hire continually monitor train staff on collections practices and techniques to drive bestinclass collections and dispute results. Manage payer and legal relationships and results to liquidate AR within established standards. Continually monitor inventory by payer and deliver accountable results of Net to 90/120 calculation and provide documentation for staff followup activities. Identify and implement improved workflow and procedures. Create and implement new procedures to respond to internal and external needs in a timely fashion. Monitor and ensure that issues with health plans are prioritized communicated and resolved in a timely fashion.

Essential Duties:

• Oversees best practice to AR management; meet/exceed cash goals aging goals for multicampus revenue cycle operations. Ensure workflows are barrier free and minimize rework and aging. Establish and manage customer relations with USC patients families and support the brand.
• Continually data mines for AR trends barriers and escalation.
• Acts as liaison to hospital departments for resource for assistance. Be the point for internal and external audits. Support departments and as mandated by government and contracted agencies third parties and department standard operating procedures.
• Responsible for comprehensive workflow through to liquidation dispute management analysis and indepth AR trending followup tactics and techniques and ongoing staff education.
• Oversees all collectionsrelated functions and outsourced vendors.
• Ensures all accounts have insurance coverage verification correct insurance plan code assigned and setup.
• Monitors proper referral or authorization processes to maximize cash and limit disputed inventory.
• Works with payers directly on inventory and aging.
• Manages department in compliance with established policies and procedures.
• Oversees customerfocused collection self pay and balance after insurance and aiding patients with financial assistance application and approvals.
• Focuses on core collections and minimize aging of inventory.
• Monitors credit balance reporting to ensure compliance with Variance Policy and State regulations including AB1455.
• Reviews and approves refunds writeoffs and adjustments on accounts and ensures departmental and hospital policy regarding approval levels.
• Monitors staff performance with monthly management operating reports.
• Develops and manages budget requirements.
• Hires continually monitors trains staff on collections practices and techniques to drive bestinclass collections and disputes results.
• Continually monitors inventory by payer and delivers accountable results of Net to 90/120 calculation and provide documentation for staff followup activities.
• Identifies and implements improved workflow and procedures.
• Creates and implements new procedures to respond to internal and external needs in a timely fashion.
• Demonstrates knowledge of and practices the hospital and department policies and operating procedures. This knowledge may include the use of specialized instrumentation Quality Control requirements and preventative maintenance and the standards outlined in the hospitals Code of Conduct as well as regulatory or compliance policies applicable to job responsibilities.
• Monitors and ensures that issues with health plans are prioritized communicated and resolved in a timely fashion.
• Projects an image of professionalism appearance and conducts.
• Selfmotivated and proactive.
• Performs other duties as assigned.

Required Qualifications:

• Additional 3 years of experience may substitute for education requirement.

• Req 710 years Progressively responsible accounts receivable management and supervision experience.

• Req Knowledge of Registration Patient Accounting data processing customer service California collection law and all insurance billing regulation.
• Req Demonstrated proficiency in Word Excel and Access.
• Req Effective communication with all customers.
• Req Demonstrate knowledge of and practices the hospital and department policies and operating procedures.
• Req Knowledgeable in use of specialized instrumentation Quality Control requirements and preventative maintenance and the standards outlined in the hospitals Code of Conduct as well as regulatory or compliance policies applicable to job responsibilities.
• Req Able to project an image of professionalism appearance and conduct.
• Req Selfmotivated and proactive.

Preferred Qualifications:

• Pref Bachelors Degree Business or Hospital Administration
• Pref Typing 3545 wpm and 10key adding machine and math concepts.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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