Computer Support Specialist
Computer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Computer Support Specialist serves as a member of the Information Technology (IT) group and is responsible for providing high quality helpdesk services to Fralin Life Sciences Institute at Virginia Tech (VT). The primary function of this position is to manage incidents and service requests related to IT functions of the organization and act as a single point of contact for users. This role is also responsible for hardware and software support for user computers throughout the entire system lifecycle Audio/Video (AV) systems in conference rooms and tracking IT related asset inventory. This position will also be responsible for providing orientation for new users and assuring system compliance with both VT and institute policies and procedures related to computer security.
Required Qualifications
Bachelors degree or equivalent training and experience in a customer support environment.
Detailed and comprehensive knowledge of computer hardware and software.
Demonstrated proficiency in Windows 10 MacOS respective applications and user management.
Knowledge of endpoint management frameworks such as HCL BigFix Jamf or Microsoft Intune etc.
Strong customer services skills and ability to easily communicate technical issues to a wide audience.
Demonstrated time management skills and ability to work on multiple projects simultaneously in a fastpaced environment.
Ability to take initiative in problem solving and performing independent research to provide solutions.
Preferred Qualifications
Experience with Linux.
Experience working in a help desk environment.
Experience with automated image deployment.
Experience installing and maintaining audiovisual systems in an educational environment.
Experience setting up virtual meetings via Zoom/Google Meet/etc.
Experience with backup systems like CrashPlan/Code42 Google Drive Time Machine etc.
Experience working with computers in an Active Directory/Group Policy environment.
Experience with network/phone connections.
Pay Band
4
Overtime Status
NonExempt: Eligible for overtime
Appointment Type
Regular
Salary Information
Starting at $55000 depending on experience
Hours per week
40
Review Date
April 28 2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact Erin Cassidy at atleast 10 business days prior to the event.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
