Emergency Financial Representative Per Diem Days
Emergency Financial Representative Per Diem Days
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Job Description
The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage by determining eligibility benefits and utilization requirements. The Emergency Financial Representative is responsible for upfront POS collections along with financially securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. The Emergency Financial Representative when appropriate assists patients in accessing programs such as MediCal Uncompensated Care and Hospital Presumptive Eligibility. Emergency Financial Representative will focus on individual performance in registration and financial counseling Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role which is inclusive of the diverse financial programs offered at PIH Health. The Emergency Financial Representatives interaction with patients will only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. Graceful empathetic and respectful customer service shall be maintained at all times. NonViolent Crisis Intervention (NCI) Certification within 3 months of hire date is required.
PIH Health is a nonprofit regional healthcare network that serves approximately 3 million residents in the Los Angeles County Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital PIH Health Good Samaritan Hospital PIH Health Whittier Hospital 37 outpatient medical office buildings a multispecialty medical (physician) group home healthcare services and hospice care as well as heart cancer digestive health orthopedics womens health urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nations top hospital systems for best practices cuttingedge advancements quality of care and healthcare technology. For more information visit or follow us on Facebook Twitter or Instagram.
Required Skills
- Demonstrates a clear understanding of PIH Health mission and values
- Ability to work directly with the insurance company healthcare provider and patients
- Ability to generate revenue with POS collections establishing payment arrangements along with collecting on all SelfPay and/or high liability accounts at the point of registration.
- EMTALA knowledge and experience
- Demonstrates attention to detail and follow up process
- Demonstrates ability to communicate effectively and tactfully with patients healthcare providers and insurance companies
- Excellent English reading comprehension and written skills to include spelling skills and penmanship
- Excellent Mathematical skills; ability to calculate copay or percentage of financial estimate amount due and/or establish payment arrangements accurately.
- Ability to follow directions as outlined in policies or given by supervisor
- Strong computer skills to include typing 45 wpm minimum and in MS office programs
- Excellent organizational skills
- Ability to exercise independent judgment at times of need and emergency situations
- Bilingual preferred
- Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations
- Ability to multitask in a fast and high pressure environment
- Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPPA Security and Privacy Rules
Required Experience:
Unclear Seniority
Employment Type
Unclear
