Collections Supervisor
Collections Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role: Collections Supervisor
Overall Purpose of the Job: Supervise Residential Collections teams ensuring good results in: debtors days DSO and reduction of bad debt expenses/write off
Minimum qualification and experience:
- Matric studying towards a Financial Qualification
- 57 Years Collections Supervision in a highvolume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and Accpac
- Strong People & Communication skills
Main duties & responsibilities:
- Supervise daily tasks within the Residential Collection teams
- Ensure timeous collection of due & overdue debtor accounts
- Evaluate staff performance (individual & team)
- Develop & train staff
- Ensure compliance with departmental goal policies procedures & initiatives
- Prepare daily/weekly/monthly reports
- Attend operational debtor meetings
- Assist staff with collecting money & resolving queries in more difficult situations
- Plan & implement collection strategies with the credit control team to ensure monthly collection & bad debt provision targets are achieved
- Supervise all day to day HR related issues with subordinates
- To ensure excellent customer service to both internal and external clients
- To review and approve transfers credit notes refunds & debit notes within the departments approved DOA
- To participate in various adhoc projects within the Credit Control Department
SubFunction:
- Ensure that all client queries are dealt with and finalized in accordance with the companys standard operating procedures
- Coach mentor and motivate staff
- Ensure that agents focus on the correct collections for the allocated period and that the targets for the month are reached consistently
- Ensure that all ad hoc duties are completed within the specified time period
- Ensure that DOAs offsetting credit notes transfers etc. are in accordance with the companys standard operating procedures
Skills and behavioural competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Excellent interpersonal skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate intermediate Excel skills essential
- Attention to detail
- Target driven
- Consistency
- Resilience
Required Experience:
Manager
Employment Type
Full-Time
