Customer Service Engineer
Customer Service Engineer
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Job Description
Job Description
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Job Title: Customer Service Engineer
Description
Our client is seeking a Customer Service Engineer to join the team and help define and implement customer support processes and solutions for a new and growing business initiative in the storage space. This role plays a key part in supporting and scaling a softwarebased storage solution as it enters commercialization.
Key Responsibilities
Design and establish customer support processes for a software storage solution launching this year.
Assist in evaluating and selecting candidates for supportrelated roles.
Collaborate with our gotomarket partner to support software solution deployments.
Identify and address scalability challenges as the business grows.
Propose and implement process improvements and deployment validation procedures.
Troubleshoot and resolve issues related to the storage software in production environments.
Requirements
Required Skills
Bachelors degree in Computer Science or equivalent practical experience
Strong written and verbal communication skills
Proven experience in managing and troubleshooting software and storagerelated products
Background in overseeing crossfunctional teams within the software development lifecycle
Minimum of 10 years of experience with productionlevel software systems
Preferred Personal Traits
Ability to distinguish between perfection and practicality
Selfstarter who takes initiative on challenging tasks
Strong team collaborator with sound judgment
Open to challenging ideas and assumptions through constructive dialogue
Thrives in a fastpaced distributed team environment
Saige Partners one of the fastest growing technology and talent companies in the Midwest believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance. Contact us to learn more about the opportunity below or check out other opportunities at
Employment Type
Contract
Key Skills
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