Customer Service Representative
Customer Service Representative
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 20 - 24
Vacancy
1 Vacancy
Posted on :
17-04-2025
Job Description
Description
Position: Customer Service Representative
Location: Port Coquitlam BC (Head Office)
Are you a problem solver with a passion for helping people Are you a driven individual in search of a career that provides stability and exceptional benefits Youre in luck! Lordco Auto Parts is looking for a Customer Service Representative. Join our Port Coquitlam BC head office team and let work work for you.
We understand that starting a career can be daunting but we provide a supportive environment where you can grow both personally and professionally. Our stateoftheart head office is designed to inspire and motivate you daily. This is a fantastic opportunity that you wont want to miss!
Lordco Auto Parts is Canadas biggest privately held automotive parts distributor and Western Canadas largest distributor and retailer of aftermarket parts and accessories with over 85 store locations across Western Canada and is a familyowned and operated business since your career in customer service and grow with us today!
We got you covered!
Would you like to leave the dental office without any bill to pay What about leaving the pharmacy without having to reach for your wallet Our employees are our family and we want to make sure they are taken care of. Your health and wellbeing matter to us and we are dedicated to providing topnotch programs and plans to support you and your loved ones. We want you to feel valued and welcomed within our diverse inclusive team and heres how we do it:
- Extended Benefits for You and Your Family
- Health Dental & Vision Care Insurance
- Life Insurance Shortterm and Longterm Disability Insurance
- Accidental Death & Dismemberment Disability
- Education and Savings Plans RRSP matching
- Health and Wellness Program
- Employee & Family Assistance Program
- Generous Employee Perks and Discounts
- Career Development Support & PromoteFromWithin Culture to enhance your expertise and maximize your career journey
What youll do:
- Listen to customer concerns issues and questions
- Document customer service calls efficiently and in detail
- Answer inquiries by phone email web chat and social media
- Resolve customer concerns and answer customer questions to your best ability
- Maintain a positive attitude and calmly respond to customer complaints
- Track recurring customer concerns or common issues and provide feedback and suggestions to make improvements
- Work diligently with fellow staff at the store region and organization levels in order to deliver the right solutions for our customers
Do you fit thepart
- Minimum of 3 years of customer service experience is required
- Strong interpersonal skills and the ability to interact with customers in a friendly enthusiastic and positive manner over the phone
- Ability to maintain confidentiality of information
- Prior management experience and the ability to lead/build a team is preferred
- Strong attention to detail time management and problemsolving skills
- Excellent active listening communication and customer service skills
- Ability to multitask and provide effective solutions
- Intermediate Computer Skills in Microsoft Office (Word Outlook Excel and PowerPoint)
- Ability to work independently and as part of a team managing multiple priorities
At Lordco Auto Parts we are committed to fostering a culture that celebrates diversity promotes equity and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace enhances our perspectives and fuels innovation.
Pay range $20.00 $24.00/hour based on experience
Apply now and join our family today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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