GFO Tech GFO

Amazon Data Services India Private Limited (ADSIPL) Karnataka Global Field Operations (GFO) provides the best endtoend support for AWS products and services in nontraditional environments including Outposts Services. ADSIPL GFO brings native AWS services infrastructure and operating models to virtually any data center colocation space or customer onpremises facility and edge sites. Customers can now use the same AWS APIs tools and infrastructure across their onpremises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in nontraditional environments. As a ADSIPL GFO technician you will maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations within India and APJC region.


Key job responsibilities
This is a customerfacing role that requires strong technical communication and problemsolving skills. Your activities will include (but not limited to):

Key Responsibilities:
Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
Installing/expanding/provisioning AWS infrastructure at the thirdparty premises data center and/or nontraditional environment
Troubleshooting network installations & configurations and performing network testing break/fix and/or decommissioning and solving complex problems
Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
Communicating in English Hindi and regional language as needed to conduct daytoday business both internally and with external customers
Required travel up to 50 on average domestic and international. You will be required to travel between locations to install service and retrieve AWS equipment.
Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
May lead larger projects that require crossfunctional alignment and support including largeDC installations globalreaching business initiatives and/or development of mechanisms to support growth to ensure compliance with global group standards.
May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
Most of all you will have a passion for technology along with a desire to be the best at your job every day!

We are open to hiring candidates to work out of one of the following locations:

Bengaluru
Chennai


4 years of experience in data center operations or a similar technical environment
2 years of handson experience with data center equipment and rack installation
Basic knowledge of Linux servers networking fundamentals (Layer 1/Layer 2 and TCP/IP
2 Experience working in a program management capacity and/or leading largescale complex projects
English Hindi and regional language proficiency is required
P

Degree in a technical field or 4 years of relevant experience
Experience in a customerfacing role with the proven ability to manage and effectively communicate expectations to clients
Proven ability to troubleshoot complex IT problems and identify root causes
Knowledge of power cooling cabling networking hardware inventory management and automation
Proficiency in network operating systems (Cisco IOS NXOS Junos)
Industry server and network certifications (CompTIA CCNA/CCNP etc.


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