Bilingual Driver Administrator - FAP
Bilingual Driver Administrator - FAP
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$ 50650 - 73445
1 Vacancy
Job Description
Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people our customers and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today Holman headquartered in Mount Laurel New Jersey is one of the largest familyowned automotive service organizations in North America with more than 6500 employees across North America the UK and Germany.
Holman delivers a unique range of automotivecentric services including industryleading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles Holman is continuouslyDriving Whats Right.
Holman has an outstanding opportunity for a French/English Bilingual Driver AdministratorFAP based in our Mississauga ON Location.
What will you do
Have a thorough understanding of your clients policies/parameters/profiles
Proactively run exception reports on assigned portfolio to identify and resolve potential issues before they arise
Adhere to Holmans customer service standards (i.e. response times)
Answer all incoming calls/emails and manage the daytoday activity while addressing driver and client issues
Effectively manage client and driver vehicle information database updates administration and client mail outs
Become proficient on all relevant Holman systems follow current processes and adapt to system and process changes
Anticipate potential problems and work to resolve them; escalate to internal parties in a timely manner using the appropriate platforms
Exercise effective time management and prioritization practices; escalate potential scheduling or workload conflicts and demands
Work cohesively with the Client Administration and Driver Administration teams supporting the needs of the department for overall client satisfaction
Act in the best interest of all parties including the organization maintaining a consistent and professional manner in all dealings
What are we looking for
University degree or postsecondary diploma / certificate an asset
French/English Bilingual
Minimum 2 years customer service experience preferably in the fleet industry
Proficiency in MS Office Suite
Excellent communication skills
Strong attention to detail and accuracy is a must
What we offer:
Benefits include competitive pay and bonus health dental and life insurance 100 tuition reimbursement based on grade performance Group RRSP on the job training and development and much more.
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Pay:
We offer competitive wages that are commensurate with jobrelated skills experience relevant education or training and geographic location starting in the range of $50650.00 $73445.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.
Holman is a proud equal opportunities employer and we are committed to creating a welcoming inclusive and barrierfree workplace. We are committed to providing accommodations to all applicants throughout the interview process upon request in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
