Account Manager - Undercarriage

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products best in class solutions or creating a lifelong career you can do the work that matters at Caterpillar. With a 95year legacy of quality and innovation and 150 locations in countries around the world your impact spans the globe.

When you join Caterpillar you are joining a team of makers innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We dont just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in the roads hospitals homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customers needs. Join us.

Job Summary:

Oversees and coordinates all sales and marketing activities for OEM Solutions customers. This position provides account management coverage for OEM and endusers who benefit from the use of Caterpillar undercarriage solutions and is accountable for delivering the annual business plan and meeting the contractual obligations of our customers.

What You Will Do:

Follow organizational policies and procedures and maintain a clear and direct line of communication within the organization to meet customer requirements.
Work with OEMs Cat dealers suppliers and Caterpillar Business Units to develop Caterpillar undercarriage solutions that maximize aftermarket parts and services business profits and customer satisfaction for new and existing business.

Understand industry trends and the competitive landscape and communicate to Caterpillar leadership.

This position will act as a consultant to various departments within Caterpillar regarding the direction and strategies that key industry leaders will adopt in the future.

Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs. Develop product support and other types of program planning for assigned customers. Take steps necessary to ensure product health to maintain and enhance OEMS growth.

Perform complex and challenging assignments to support Caterpillar OEMS customers in marketing plans trade shows industry events and customer visits/demonstrations that enable strategic growth opportunities

Work with the order to delivery team to ensure order .

Work with the OEMS engineering team to develop Caterpillar undercarriage solutions that take advantage of existing products to meet customer needs

Designing processes to inform customers of rates shipping dates anticipated delays and additional information needed by the customer.
Work directly with customers to collect information sell additional products and services to current customers and ensure customers needs are met.

Work across functional areas within Caterpillar OEM Solutions Group as well as the product groups of relevant Business Units to execute the entire sales process from bidding on competitive solicitations through delivery of products and services to endusers

Identify and resolve strategic problems by recommending alternative courses of action and collaborating with business partners to exceed customer expectations and deliver profitable results.

Develop business strategies and marketing proposals

Develop and achieve sales forecasts

Analyze enduser applications and product configurations to specify aftermarket solutions that will meet customer needs

Provide guidance on existing and potential customer service issues and improvement measures

Perform complex analysis work. Identify and resolve strategic problems by recommending alternative courses of action and collaborating with business partners to exceed customer expectations and deliver profitable results.

Education Requirement:

Bachelors degree Engineering background technical sales application specialist or product group experience preferred.

Top Candidates Will Have:

46 years of specific industry experience

Prior Salesforce or similar application experience

What Skills You Will Have:

Customer Focus:
Facilitates creation of the right products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments open communication and ongoing feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge:
Discusses industryspecific flagship products and services.
Demonstrates current knowledge of the regulatory environment for industry segment.
Describes the contribution of own function as it relates to the industry segment.
Participates in major industry professional associations; subscribes to industryspecific publications.
Currently works with a major industry segment and associated functions and features.

Decision Making and Critical Thinking:
Differentiates assumptions perspectives and historical frameworks.
Evaluates past decisions for insights to improve decisionmaking process.
Assesses and validates decision options and points and predicts their potential impact.
Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Uses effective decisionmaking approaches such as consultative command or consensus.
Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications:
Reviews others writing or presentations and provides feedback and coaching.
Adapts documents and presentations for the intended audience.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Communicates well downward upward and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Maintains focus on the topic at hand.

Negotiating:
Ensures negotiators have awareness of complementary yet diverse interests.
Successfully completes significant negotiations both internal and external.
Details the risks of negotiation breakdown from each partys perspective.
Protects own position while demonstrating willingness to achieve winwin.
Identifies similarities and differences in position and assesses impact on discussions.
Detects and addresses lack of progress or a stalemate.

Relationship Management:
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort progress issues and successes.
Maintains productive longterm relationships with clients or vendors.
Creates opportunities to educate support teams on client priorities.
Empowers others to establish collaborative healthy relationships.

Account Management:
Evaluates demographics trends and issues affecting specific markets and customers; makes recommendations accordingly.
Trains others on the many aspects of managing existing customer accounts.
Teaches others how to use advanced technologies and tools for account management.
Anticipates the needs and preferences of key players at relevant customer accounts.
Advises on the appropriate solutions to complex customer accounts problems.
Collaborates with the customer on large account activities and monitors customer satisfaction.

Value Selling:
Acquires and retains customers in multiple settings using value selling techniques.
Coaches others on the application of value selling principles and practices.
Delivers valueadded services to customers beyond delivery of a purchased product technology or service consistently.
Qualifies sales prospects based on a clear understanding of customer business needs and the service companys determined ability to meet those needs.
Solicits feedback from the customer community as a valued service provider.
Teaches and coaches value selling to others within the organization.

Additional Information

The location for this position is Mossville IL.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

This position will require less than 30 travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage because we value your performance we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical dental and vision coverage
• Paid time off plan (Vacation Holiday Volunteer Etc.
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and longterm disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate login on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at more information visit . To connect with us on social media Pay Range: