Senior Manager Design Research Lead

Capital Ones Experience Design organization is focused on cocreating memorable meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams learning velocity. We do this by conducting primary research studies assessments and testing. Additionally we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

As a Senior Manager Design Research Lead you are responsible for collaborating with product managers designers and engineers to articulate learning needs learning agendas and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the product areas strategy and needs in order to prioritize research activities including primary research knowledge mapping assessments and testing. You maintain a close relationship to research leader peers across the line of business to identify opportunities to reuse learnings and collaborate on research that can serve multiple lines of business.

Role Expectations

• Research Expertise: Has a mastery of a variety of research methods fluency in research platforms and an ability to connect dots and accelerate learning velocity across a crossfunctional portfolio.

• Human Centered: Developing deep expertise in our customers and products in order to proactively identify research opportunities that deliver meaningful actionable insights and tracking how we influence insightstoaction.

• Business Focused: Building and maintaining trusted relationships with leaders of business product design engineering leveraging data and leading high impact programs that enable business outcomes

• Problem Solving: Evaluates diverse perspectives datadriven insights customer & business needs to understand impact accelerates learning and program direction to enable researcherled and democratized research

• Leadership: Leads research projects end to end mentors junior researchers as well as design and cross functional partners.

• Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share insights incorporating crossfunctional perspectives to bridge gaps in information

• Communication: Presents work across levels and job functions using a humancentered approach that integrates data and research insights to articulate a compelling point of view that influences strategic decisionmaking and direction at senior levels

Basic Qualifications

• At least 8 years of professional experience conducting user experience research

• At least 3 years of professional experience conducting user experience research in a corporate environment

Preferred Qualifications

• 5 years of experience conducting quant and/or qual primary research data analysis (survey data behavioral analytics etc.

• 5 years of professional experience conducting user experience research in a corporate environment

• 3 years managing highperforming research/analysis teams in large corporate enterprises

• Experience partnering and influencing senior executives

• Experience with performance management and career coaching

• Experience recruiting and hiring talent

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).