Knowledge Technology Analyst

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Summary

The Knowledge Technology Analyst (KTA) is responsible for providing technical support guidance and development work as it relates to complex databases reporting and content integration efforts in support of the Knowledge Department. The KTA collaborates with management vendors consultants and IT to resolve issues and ensure the tools are functioning optimally. They are responsible for maintaining detailed and accurate documentation providing user support training and serving as the primary point of contact and technical lead on upgrades and other system changes.

Location

This position is located in any of our USoffices and offers a hybrid work schedule.

Responsibilities

• Responsible for developing enhancing and supporting numerous reports and dashboards in Power BI. This includes connecting and transforming various data sources building clear and compelling visualizations and leveraging tools like Power Automate to automate certain tasks and optimize performance.

• Responsible for troubleshooting user issues.

• Provides training to users across all professional levels (from legal secretary to partner; from 1on1 calls to large group presentations) on the platform.

• Responsible for project managing upgrades and system enhancements and working with vendor support to fix any system issues.

• Collaborate with Knowledge Department and other firm departments to ensure alignment with strategic objectives and may collaborate on other technology projects.

• Perform other tasks as requested or assigned.

Minimum Education

• High School Diploma or GED

Preferred Education

• Bachelors Degree

Certificates

• Microsoft certification related to advanced skills in data formatting modeling visualization and analysis in Power BI

Minimum Years of Experience

• 3 years experience in a technical support working with both end users at all levels (including senior management) and vendors/contractors to resolve issues; including overseeing complex databases.

• Prefer 4 years or more experience with advanced skills in data formatting modeling visualization and analysis in Power BI.

• Prefer experience in a technical role at a law firm corporate legal department or legal software company.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty there are certain universal requirements that are expected of all DLA Piper employees which include but are not limited to:

• Effectively communicate verbally and in writing with clients lawyers business professionals and third parties.

• Produce deliverables answer phone calls and reply to correspondence in an efficient and responsive manner.

• Provide timely accurate and quality work product.

• Successfully meet deadlines expectations and perform work duties as required.

• Foster positive work relationships.

• Comply with all firm policies and practices.

• Engage in both physical and sedentary activity such as (a) working at a computer for extended periods of time including onscreen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.

• Ability to work under pressure and manage competing demands in a fastpaced environment.

• Perform all other duties tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and inoffice work the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firms discretion in the future.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification nor should it serve as the sole criteria for personnel decisions and actions. The job duties requirements and expectations for this position may be modified at the Firms discretion at any time. This job description does not change the atwill nature of employment.

Application Process

Applicants must apply directly online instead of sending application materials via email.

Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process please contact .

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The firms expected hiring range for this position is $78773 $125252 per year depending on the candidates geographic market location.

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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Job applicant poster viewing center.