Client Care Representative
Client Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NOTE: THIS POSITION WILL BE ONSITE
Client Care Representative
Job Type: FullTime 8:30 AM 5:30 PM)
Location: Mount Airy NC OR Clearwater FL
Company Overview
OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional payment and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and datadriven insights we curate tailored digitalfirst strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity security and connectivityfor todays environment and tomorrows innovation. OSG will offer you the opportunity to succeed with a solid company that provides worldclass services to the top companies in the U.S.
Core Role Responsibilities
- Responds to client inquiries via telephone and website.
- Answers questions or concerns from clients regarding company products and services.
- Educates client on use of company website.
- Provides client orientation/training on products and services offered by OSG.
- Aids client with billing questions regarding services.
- Utilizes available systems to process client orders.
- Responds and closes Salesforce cases submitted by clients.
- Fields calls from clients.
- Develops and executes strategies to increase client retention and satisfaction.
- Manages and maintains relationships with clients.
Qualifications
- Ability to communicate effectively and professionally oral & written.
- Proficiency in Microsoft Office
- Able to adapt to highpressure situations.
- Experience in working in a clientfacing environment.
- Associates degree or a minimum of 2 years experience in a call center or customer service environment.
We Offer
- Competitive compensation and benefits including medical dental vision short and longterm disability and life insurance 401K and flexible spending accounts.
- Ongoing opportunities for development and career advancement based on merit not tenure.
- Comprehensive training programs
- The chance to contribute to the OSG culture through various associaterun committees.
- The opportunity to work in a creative comfortable progressive and fun environment.
OSG offers equal employment opportunity and will not discriminate on the bases of race religion color sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other nonmeritbased factors
JOB CODE:
Required Experience:
Unclear Seniority
Employment Type
Full Time
