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The Manager AES SAPISU Applications will oversee and manage all the SAPISU applications in AES Company and they will be the main point of contact for the SAPISU Business Manager and Digital stakeholders to ensure SAPISU applications are performing as expected from business and technical perspectives. This role will also coordinate functional and nonfunctional requirements coming from Business strategic plans or Enterprise Application Roadmap.
This role is expected to ensure standards quality and performance are incorporated and achieved during the management lifecycle of all SAPISU applications such as daytoday operations incidents enhancements and improvements.
Primary Roles & Responsibilities
- Main liaise between Business Application owner Digital Stake holders and main(s) SAPISU support vendors.
- Identify opportunities for improving the performance and functionality of applications.
- Follow AES best practices for application management and support.
- Stay current with industry trends and advancements in Customer Service and Meter to Cash technologies.
- Ensure compliance with Digital Security Policies and Procedures including the review and approve security access granted for applications.
- Develop project plans timelines and budgets and monitor project progress to ensure milestones are met within scope time and cost constraints.
- Coordinate and communicate SAPISU application status with stakeholders including business users Digital teams and external vendors.
- Manage change requests and ensure proper documentation of system changes.
- Oversee the daytoday operations of the applications under responsibility ensuring stability and performance.
- Coordinate and supervise the SAPISU Digital Application Product Owners.
Position Requirements
- 5 years of experience within SAPISU solutions implemented in Utilities is preferable.
- Experience in analyzing and breaking down problems and information using SAP structured frameworks and methodologies.
- Must have the ability to perform technical project management to achieve expected results in a timely fashion.
- Identify opportunities for improving the performance and functionality of the SAP ISU systems.
- Excellent communication and interpersonal skills capable of working collaboratively with technical and nontechnical teams.
- Knowledge of the latest market trends (Big Data AI/ML Cloud Mobile Analytics) for an electrical utility
- Salesforce and Genesys technology knowledge would be a plus
- Analytical thinking abilities and client facing communication Management skills and Business focus ability.
- IT related Engineering (IT Industrial etc. Bachelor of Business Administration or similar degree.
AES is an Equal Opportunity Employer who is committed to building strength and delivering longterm sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law. EVerify Notice: AES will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees I9 to confirm work authorization.