Senior Product Manager CheckoutPayment Experience
Senior Product Manager CheckoutPayment Experience
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Job Description
Opportunity
Chewys mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view them as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. Within Chewy the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multiyear journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
We are currently hiring for two key roles to support our mission: Senior Product Manager Checkout/Payments Experience. These positions are based in our Bellevue WA; Boston MA; or Plantation FL offices. You will play a vital role in developing a suite of services to improve the payments and checkout experience for Rhapsody the software used in CVC practices.
Initially the focus of these roles will be on crafting lowfriction experiences for both pet parents and CVC care team. However over time the scope will expand to include work across the broader PIMS product. This is an outstanding opportunity to join a team from the ground up working on innovative solutions that strive to transform care delivery in the pet health industry.
In these roles you will develop and of the product roadmap working closely with crossfunctional teams to ensure alignment and successful delivery. Your responsibilities will include running intake processes prioritizing development work and ensuring that features are launched as planned. Monitor performance against KPIs analyze trends from metrics and drive optimization and continuous improvements.
As the Rhapsody PIMS product owner you will collaborate with Product Design Technology Merchandising Customer Service Operations and Executive Leadership teams to develop and implement a product vision and a multiyear roadmap that aligns with the growth of our Chewy Vet Care business.
What Youll Do
- CustomerCentric Focus: Be responsible for the PIMS experience ensuring a smooth checkout process for both care Team Members and pet parents. Identify customer/user types and define relevant use cases.
- Collaboration & Requirements: Work closely with partners to develop clear product requirements and use cases. Collaborate with the payments team to align on backend functions influencing UI design.
- Innovation & Vision: Drive the exploration of features and insights that impact pet parents and the care team. Write both short and longterm product vision statements.
- Product Development & Roadmap: Develop and maintain a product roadmap and backlog ensuring alignment with customerfirst goals. Be responsible for crossfunctional delivery leading both technical and nontechnical tracks.
- Success & Performance Measurement: Define success metrics and improvements. Measure and communicate the impact of product changes to guide prioritization.
- Risk Management & Delivery: Identify risks to project deliverables and timelines ensuring successful product delivery and minimizing roadblocks.
What Youll Need
- Experience & Leadership: 8 years in digital product management with experience delivering endtoend projects.
- Tech & Product Expertise: Handson experience with EMR PIMS or health information management technologies. Strong ability to conceptualize develop and scale products/services.
- Communication & Collaboration: Excellent written and verbal communication skills with a collaborative approach and a strong sense of ownership in delivering customercentric solutions.
- Analytical & Strategic Thinking: Ability to turn data into actionable insights and develop a clear customerfocused product vision backed by qualitative and quantitative data.
- Attention to Detail & Prioritization: Strong attention to detail with the ability to prioritize and lead tasks.
Bonus
- Industry Knowledge: Familiarity with the pet care industry trends and indepth experience within the veterinary profession in the US.
Hub Locations & Work Arrangement
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Required Experience:
Senior IC
Employment Type
Full Time
