Staff Engineer Global System Support
Staff Engineer Global System Support
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Job Description
Description
GET READY FOR THE FUTURE OF ENERGY
Our Vision: Worlds best softwaredefined home energy solutions company
Enphase Energy is using the innovation that made us the world leader in microinverter technology to transform energy generation and management forever.
We are one of the fastest growing and most dynamic Energy Systems Companies in the world. By combining the power of solar energy and the proven advantages of communications technology Enphase Energy makes solar power systems productive reliable smart and safe. Our microinverter system is profoundly changing the way solar systems function and as a result changing the solar industry itself.
As we continue our exciting growth we are building teams with highly talented individual contributors and leaders who design develop and manufacture next generation energy technologies. Our work environment is fastpaced fun and full of exciting new projects.
About the Job
Enphase is introducing a new technology called Ensemble which allows seamless operation of energy resources such as inverters storage systems and loads to operate in a microgrid environment whether connected to a grid or not. This technology allows us to meet predefined Quality of Service specification and Economic objectives.
TheGlobal System Support Center is central point of contact for all regional Field/Customer support teams to resolve the system related issues in Systems Business Unit. We work closely with all regional customer support and field application engineers. As Global System Support Engineer you will act as bridge between Customer support and HW/SW/FW Engineering teams. You will be involved in various debugging field system issues of Ensemble grid agnostic system from NPI through EOL to ensure Enphase products meet the highest quality standards in the industry.
Key Responsibilities
- Lead the customer escalations on the products/system related issues and work with crossfunctional team to define the containment solutions and final resolutions also provide timely updates to the management
- Provide technical/engineering support for customer support teams to resolve the customer issues
- Collect and analyze the logs from customer sites and apply known fixes for SW/HW issues.
- Report and track the SW / HW issues in the appropriate internal projects.
- Work with Product management/Program management teams to ensure that the all critical field related SW/FW issues are addressed in the new SW/FW releases
- Use internal tools and database queries to diagnose the customer problems.
Qualifications
- Minimum Qualifications
- in Electrical/Electronics/Power systems
- 510 years of experience in product support new product rollout and driving customer escalations
- Knowledge on Power systems Power Electronic devices and Embedded systems
- Excellent verbal and written communication skills including information consolidation and presentation
- Should have a can do attitude and team player in crossfunctional environment
- Proactive flexible and innovative mindset with analytical problemsolving skills demonstrating strong ownership
- Highly organized able to multitask the ability to work individually within a team and with other groups
- Preferred Qualifications
- Previous experience as application/technical support engineer or project manager
- Experience with product development life cycle and software release processes is highly desired
Required Experience:
Exec
Employment Type
Full-Time
