Senior Training Consultant
Senior Training Consultant
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$ 126000 - 189000
1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
OurAmericas Distribution Services Division (ADSD) provides governance and administration of Cat dealers across the U.S. Canada and Latin America.
Werecommittedtoour customers who build a better world with our products services and solutions. We understand andshowthevalue of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.
Through it allweareone team creating and delivering worldclass components and solutions superior to the more about theCaterpillarExperience.
Job Summary
As a Senior Training Consultant you will act as an Electric Power training expert. Lead develop and deliver training programs for Electric Power dealers and customer facing employees to maintain and improve their job skills; consulting Electric Power business units and dealers on training needs.
Additional Info:
This position is located in Peoria IL.
This position requires up to 25 of working time travel.
This position offers domestic relocation assistance.
What You Will Do:
Provide expertise in developing and delivering Electric Power training modules courses and programs; ensuring that courses and materials are relevant to the organizations customer service processes.
Gathering Electric Power customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
Reviewing and maintaining Electric Power training materials to ensure compliance with organizational policies and procedures.
Analyzing new training methods tools and content options to determine the feasibility of use and application in future customer service Electric Power training programs.
Consulting business partners on Electric Power training requirements.
Executes certification and accreditation processes for Electric Power training programs.
Develops Electric Power instructors internal and external to Global Dealer Learning centers.
What You Have (Required Skills):
Service Excellence: Knowledge of Electric Power customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Monitors industry for trends in enhancing customer service with special attention to CRM.
Designs strategies to inspire peers to raise the bar of customer service delivery.
Coaches peers on how to satisfy customers.
Consults with management on modifying business processes to enhance service delivery.
Promotes the use of superior service in diverse environments.
Establishes best practices for service excellence.
Decision Making and Critical Thinking: Knowledge of the decisionmaking process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Differentiates assumptions perspectives and historical frameworks.
Evaluates past decisions for insights to improve decisionmaking process.
Assesses and validates decision options and points and predicts their potential impact.
Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Uses effective decisionmaking approaches such as consultative command or consensus.
Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Reviews others writing or presentations and provides feedback and coaching.
Adapts documents and presentations for the intended audience.
Demonstrates both empathy and assertiveness when communicating a need or defending a position.
Communicates well downward upward and outward.
Employs appropriate methods of persuasion when soliciting agreement.
Maintains focus on the topic at hand.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort progress issues and successes.
Maintains productive longterm relationships with clients or vendors.
Creates opportunities to educate support teams on client priorities.
Empowers others to establish collaborative healthy relationships.
What You Will Get:
We look forward to welcoming the successful candidate to our dynamic diverse and friendly team. We have a culture of openness autonomy support personal development as well as a continuous drive for improvement.
About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reducedcarbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
Summary Pay Range:
$126000.00 $189000.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to parttime employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:April 15 2025 April 29 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.
Not ready to apply Join our Talent Community.
Required Experience:
Senior IC
Employment Type
Full-Time
