Team Lead Enterprise Services Americas

This is a hybrid role in Austin or can be located in Plano Texas.

Position Summary

As a Team Lead Enterprise Services you will lead a team who create and maintain longterm relationships with Impervas strategic customers manage and monitor complex implementation in terms of Security Health and Performance. Manage engagement and consulting assignments technical escalations and work closely with Productand Customer Success teams for our application security products (Dev Support Security Sr. Management) in order to get issues resolved. You will be a technical authority of Impervas Application Security suite while constantly improving best practices for solutions and services. You will work closely with Management to implement and expand the global Enterprise Services program.

Key Areas of Responsibility

Technical leadership of the Americas ES Team including training development and formal review of team members. Maintain supervision over operational tasks and provide daytoday oversight for Enterprise Services Engineers.

Assist management with daily operations KPIs executing new initiatives and expanding ES program.

Assist and engage with Sales Renewals and CSM teams to increase adoption of ES across Impervas customer base by assisting with sales cycle.

As an Imperva AppSec Expert you are expected to know everything there is to know about how Imperva AppSec offerings work. Conduct thorough investigation of escalations research different attack vectors threat patterns security events and attack strings to ensure the safety of clients data that is accessible through the internet networks

Be a trusted advisor take ownership of all problems you encounter and be a team player. Inspire trust motivate others and build rapport with team members. Ensure adherence to established standards and procedures.

Become a champion by engaging with customers managing escalations incidents and increasing visibility on pain points with their deployments. Work with customers partners customer account teams and other internal Imperva teams (Security Threat Research Product Management Product development Customer Success Managers Quality Assurance and Operations) to reach timely resolution.

Keep customer teams up to date via ongoing status about onboarding configuration and tuning efforts cases feature requests (RFEs) service review calls and current news from the field on the latest security trends and developments as well as product release notes.

Develop and implement troubleshooting tools processes and ideas that improve efficiency of Enterprise Services delivery. Continually evaluate and enhance proactive monitoring automation and reporting initiatives.

Analyze customer data such as case trends traffic alerts and attack information to make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect alert and prevent malicious request and attacks.

Basic Qualifications

Minimum of 4 year bachelors degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 8 years experience in application or network security in a technical customer facing role with at least last 6 years in a application security OR

6 years experience in application or network security with a Masters degree in a technology field with at least 4 years in a Technical Customer facing role.

Minimum of 1 year leadership or management experience with proven ability to lead the team of 68 members drive results provide feedback/direction and build relationships with customers and team members in a geographically dispersed environment.

Excellent analytical and problemsolving approach alongside selflearning ability. Excellent communication (written and verbal) interpersonal skills and customerfocused skills.

Demonstrated experience working with Internet Security and Networking Technologies such as TCP/IP HTTP SSL/TLS Proxies Firewalls OWASP Top 10 and OWASP Automated Threats to Web Applications.

Handson experience in identifying BOT behaviors and mitigating BOT attacks. And with web application vulnerabilities and common attack techniques (SQLi XSS OWASP Top 10 etc)

Experience with one or more scripting languages (i.e. python bash java etc) and working with Public Cloud Technologies.

Preferred Qualifications

Proven ability to manage complex implementation and onboarding projects consulting assignments and technical escalations related to attack prevention for application services Website security Proxies and Load Balancing.

Proficiency with Python & SQL

Prefer a candidate with a degree of flexibility to take appointments evenings and mornings as required

What We Offer

Thales provides an extensive benefits program for all fulltime employees working 30 or more hours per week and their eligible dependents including the following:

Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance.

Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period.

Company paid holidays and Paid Time Off.

Company provided Life Insurance.

Why Join Us

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The reference Total Target Compensation(TTC) market range for this position inclusive of annual base salary and the variable compensation target is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.

(For Internal candidate if you need more information please reach out to your HR Shared Service 1st Point)

Thales provides an extensive benefits program for all fulltime employees working 30 or more hours per week and their eligible dependents including the following:
Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance AD&D Disability Employee Assistance Plan and Wellbeing Program