Service Center Specialist
Service Center Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary: The Service Center Specialist will be responsible for performing standard and nonroutine mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products) on the phone in the shop and at field locations. In this role the incumbent will also perform other duties related to the running and maintenance of the shop sales and branch operations ensuring that customer contracts billing invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation payment and resolution of customer issues. This role will also:
Manage inbound phone calls online inquires and customer walkins
Able to perform routine tasks related to the process that they support
Strong collaboration with customers and branch staff on dealing with issues
Process customer requests such as rental quote generation and order placement over the phone in person or via email
Ability to document tasks in process flows
Answer standard or nonroutine product questions and direct questions to appropriate service or sales personnel when necessary
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
Reviews autorenewals of contracts and supports contract additions identified by branch staff
Complete equipment and rental processes in tool and schedule product pickup and prepare paperwork for customer sign off
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
Supports branch staff in compiling metrics Assists branch manager and service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for projects and service engagements Obtain and updates forms of payment to process for service orders from customers
Ensures all service operations and part numbers are added to service orders
Ensures on site tech safety credentials or current training in place
Responsibilities:
To perform the job successfully an individual must be able to perform each essential duty satisfactorily.
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation accountability and empowerment
Must be able to function in a team environment; usually works with direct supervision but can work independently
Task for area of responsibility up to levels defined in Xylems DOA policy Travel
Requirements:
Less than 5 Driving Requirements:
N/A PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS
High Impact Behaviors: Continuous Professional Development: Professionals should be committed to lifelong learning seeking out opportunities for selfimprovement and staying abreast of industry trends and best practices. Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others contribute to team goals and understand that diverse perspectives can lead to better solutions. Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Education & Experience Requirements:
High school diploma or equivalent plus 2 years of applicable work experience or Bachelors degree with demonstrated capability in comparable work
Light construction experience preferred Computer proficiency to include Microsoft Suite and math skills
Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
Skill Requirements:
Intradepartmental communication for purpose of alignment/ information sharing
Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
Able to collaborate with other disciplines
Ability to understand concepts in and strong organization skills
Understanding of general business concepts
Strong communication skills
Solid User of standard Microsoft Office applications (Outlook Word Excel PowerPoint)
Fluency in relevant ERP systems Basic understanding of typical IT business tools
Basic understanding of Field Service and CRM application like MS Field Service or MS CRM
Salary range:
$0.00 $0.00Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees wellbeing through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
