SPS Associate - T4 Seller
SPS Associate - T4 Seller
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Job Description
At we strive to be Earths most customercentric company. To support this vision we need exceptionally talented bright and driven people. If you would like to help us build the place to find and buy anything online this is your chance to work hard have fun and make history.
The Selling Partner Support (SPS) organization in Amazon provides worldclass support to our global Selling Partners and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a highperformance culture that demonstrate levels of ownership accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers Brands and Vendors.
Roles and Responsibilities
This includes but is not limited to:
The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
Demonstrates effective clear and professional written and oral communication.
Provides prompt and efficient service including the appropriate escalation of the issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Key job responsibilities
* Respond to Seller Queries via Phone Chat and Email
* Handle queries from sellers across the world in their time zone
* Follow available guidelines while handling contacts to ensure seller experience
A day in the life
* Ensure Tools and resources are working before handling a contact
* Follow guidelines while responding to seller queries
* Highlight issues through available mechanisms
Speak write and read fluently in English
1 years of customer service experience
1 years of driving process improvements experience
Experience with Microsoft Office products and applications
Experience with Excel
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Selling Partner Support (SPS) organization in Amazon provides worldclass support to our global Selling Partners and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a highperformance culture that demonstrate levels of ownership accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers Brands and Vendors.
Roles and Responsibilities
This includes but is not limited to:
The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
Demonstrates effective clear and professional written and oral communication.
Provides prompt and efficient service including the appropriate escalation of the issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Key job responsibilities
* Respond to Seller Queries via Phone Chat and Email
* Handle queries from sellers across the world in their time zone
* Follow available guidelines while handling contacts to ensure seller experience
A day in the life
* Ensure Tools and resources are working before handling a contact
* Follow guidelines while responding to seller queries
* Highlight issues through available mechanisms
Speak write and read fluently in English
1 years of customer service experience
1 years of driving process improvements experience
Experience with Microsoft Office products and applications
Experience with Excel
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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