Business Resiliency Group Manager - Program Oversight and
Business Resiliency Group Manager - Program Oversight and
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1 Vacancy
Job Description
Position Overview
At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.As a Business Resiliency Group Manager within PNCs Technology organization you will be based in Pittsburgh PA or one of PNCs technology and innovation hubs (Cleveland OH / Birmingham AL / Dallas TX / Phoenix AZ). The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely at the managers discretion.
The Business Resiliency Group Manager will be responsible for continuous buildout and enhancements of the resiliency framework including:
Driving the strategy of adjusting building developing maintaining and testing the Companys business resiliency program through impact analysis risk assessment and develop/modify plans for stronger resiliency and testing.
Establish the of priority resiliency framework initiatives (technical and operational)
Establish/Refine definitions roles and responsibilities testing/practices to execute as well as the engagement model for each dimension of the framework with key stakeholders.
Socialize the program by driving awareness and engagement throughout the organization.
Lead technical and operational change management through a standardized resiliency approach and governance.
Your team will lead dry run exercises work on new initiatives improve on operational resiliencies identify critical processes and channels for customer and engineering capabilities to those systems to strengthen their resistance to outages.
This highlevel leader will also advise and guide senior leadership to prepare for emergencies and other disruptive events. The ability to navigate through crisis management and deploy the business continuity plan will be important for your success in this role.
To be successful you will need to have:
Experience with a large financial services or business consulting firm
Understanding of financial / banking regulations
Experience moving from continuity to resiliency building a program
Strong Critical Thinking
Technology and Operational Risk
Leader of leaders (player/coach)
Proven ability to be strategic and in the weeds when needed
Multitasking with demanding timelines
Job Description
- Governs the Enterprise wide business resiliency and continuity function and lifecycle to ensure the organization proactively plans and effectively responds to potential crises. Plans and oversees the of the organizations crisis response.
- Leads planning and testing strategy for technology and operations. Oversees the of business recovery crisis management emergency management contingency planning and disasterpreparedness planning. Acts as a subject matter expert on business continuity issues.
- Forms the vision and strategy for business continuity lifecycle planning and business impact analysis. Responsible for driving resiliency and recovery strategies of human capital supplier and operational/data centers.
- Guides the organizations business units through the development of their crisis management plans ensuring they have complied with organizationwide strategies.
- Creates an environment of consistent and effective crisis management that protects the business builds relationships and develops awareness and accountability for crisis management. Supervises the development and delivery of training on business continuity.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:
- Include Intentionally Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values Role models our values with transparency and courage.
- Enable Change Takes action to drive change and innovation that will transform our business.
- Achieve Results Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
Preferred Skills
Auditing Operations Competitive Advantages Crisis Management Disaster Recovery Planning Process Design Regulatory ComplianceCompetencies
Contingency and Disaster Recovery Crisis Management Decision Making and Critical Thinking Effective Communications Flexibility and AdaptabilityWork Experience
Roles at this level typically require a university / college degree and higher level education such as a Masters degree PhD or certifications. Industry relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for fulltime employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and longterm disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and parttime employees visitYour PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also calland say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
California Residents
Required Experience:
Manager
Employment Type
Full-Time
