Set Up Channel VIP Ops Specialist Team Lead - Essential Onsite
Set Up Channel VIP Ops Specialist Team Lead - Essential Onsite
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Job Description
As a VIP Ops Specialist Team Lead at Capital One you support develop motivate and strive to exceed standards of customer service and experience. You will be the subject matter expert that helps support leadership coaching and development of associates in a back office environment to improve productivity efficiency and effectiveness while assisting with managing day to day operations. You will cross collaborate with other Operation Product and Process teams to drive business initiatives and projects within auto lien perfection. You will communicate verbally and written with various leaders explaining complex processes analyzing business results and influencing change within the team and department. You must bring the energy as you will serve as a liaison between associates and managers to help drive associate engagement and increase department morale. You will assist with the creation and management of department reporting with your advanced knowledge of vlookups queries and much more
Responsibilities:
Handle Inbound and outbound calls from customers dealers lenders and/or the state with the intention of resolving title issues
Accountable for achieving business goals
Prepare and deliver monthly metrics to your leaders
Monitor prepare and deliver business level metrics (perfection rates SLAs QA) to high efficiency standards.
Share in the accountability for a business level function team (Logistics quality innovation morale)
Execute flawless management of projects assigned
Ensure timely administrative responsibilities of workload distribution volume monitoring reports meeting recaps etc.
Assists with daily call center operations and floor coverage
Coordinates daily workflow of the department and directs work of others.
Assists with escalated customer issues or complex calls and troubleshoot
Regularly trains coaches develops and mentors other associates in the department
Coaches and develops associates in call center environment to improve productivity
Location: Onsite Plano TX (Plano 5 This role is an essential position and requires onsite attendance.
Schedule: Monday Friday 8 am 5 pm CST
Basic Qualifications:
High School Diploma GED or Equivalent Certification
At least 2 years experience in coaching or mentoring associates or people leadership
At least 2 years of experience using MS Office or Google Suite
At least 2 years of auto finance experience
At least 3 years of Customer Service or Call Center Experience
Preferred Qualifications:
At least 3 years experience in an auto titling office of Motor Vehicles) or auto loan originations or auto finance or auto refinance experience
At least 3 years of experience with Microsoft Excel or Google Sheets (i.e. queries vlookup etc.
At least 4 years of experience in coaching or mentoring associates
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $64700 $73900 for Ops SpecialistCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
