Product Manager
Product Manager
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Job Description
Job Description
Job Description
Zendesk is a servicefirst CRM company that builds powerful customizable software designed to improve customer relations. At Zendesk we encourage growth innovation and believe in giving back to the communities we call home.
Were looking for a datadriven and customerobsessed ProductLed Growth (PLG) Product Manager to join our team. In this role youll lead initiatives focused on driving user acquisition activation retention and monetization. As a PLG PM you will work closely with crossfunctional teams including engineering marketing and customer success to iterate on product features that increase user retention and lifetime value
The ideal candidate will have experience building customer focused engineering teams and with enterprise billing systems. They should have previously proven success as the leader of dynamic passionate teams that love to code and build highly scalable mission critical backend services while still being able to deliver important new initiatives that move Zendesk forward as a whole.
What you get to do every day:
Drive ProductLed Growth: Own the strategy and roadmap for productled growth initiatives focusing on user acquisition onboarding activation retention and monetization.
Optimize User Journeys: Continuously improve the endtoend user experience identifying friction points and opportunities for selfservice activation.
Run Experiments: Design and implement A/B tests multivariate tests and other experimentation frameworks to improve conversion metrics and overall product adoption.
DataDriven Decision Making: Analyze user data to identify growth opportunities optimize the user funnel and measure the success of product initiatives.
CrossFunctional Collaboration: Work closely with design engineering marketing and sales teams to align product features and marketing efforts with growth objectives.
PLG Metrics & KPIs: Define and track key performance indicators (KPIs) for product adoption and growth
What youll bring to the role:
Proven experience driving PLG strategies especially in SaaS consumer products or B2B products.
Strong analytical skills with the ability to leverage data to inform decisions and measure success.
Deep understanding of product funnels customer acquisition channels onboarding processes and user retention strategies.
Comfort working with technical teams and understanding the product architecture APIs and integrations.
Strong interpersonal and communication skills with the ability to work crossfunctionally across engineering marketing and customer success teams.
Comfortable working with a global team across different timezones with key partners located in the US
About Zendesks Product Development Center of Excellence in Pune
Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. As an early hire you will have a unique opportunity to be a pivotal part of this journey. Youll play a key role in shaping the culture processes and success of our Pune site contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a worldclass development center influencing the way we build and deliver products at Zendesk.
Please note that Zendesk can only hire candidates who are physically located and plan to work in Pune Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
IC
Employment Type
Full-Time
