Collections Supervisor
Collections Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly motivated and experienced collections professional to join our team as a Collections Supervisor. The ideal candidate will have a strong background in collections management exceptional communication and negotiation skills and a proven track record of achieving collection goals. The Collections Supervisor will be responsible for overseeing a team of collections agents developing and implementing collection strategies and driving results to meet and exceed collection targets.
Responsibilities:
Supervise a team of collections agents providing guidance and support to ensure team performance goals are met
Develop and implement effective collection strategies to reduce delinquency rates and increase recovery rates
Monitor team performance providing feedback and coaching to individual agents as needed
Analyze collection data and trends to identify areas for improvement and implement corrective actions
Work closely with internal departments such as customer service and legal to resolve customer issues and disputes
Prepare and present reports on collection performance including trends forecasts and recommendations for improvement
Maintain compliance with all relevant regulations and company policies
Qualifications:
Bachelors degree in business finance or a related field
3 years of collections experience including at least 1 year in a supervisory role
Strong knowledge of collection practices regulations and procedures
Excellent communication and negotiation skills
Proven ability to motivate and lead a team to achieve results
Proficiency in Microsoft Office and collections software
Strong analytical and problemsolving skills
Customerfocused attitude with a commitment to providing highquality service
If you are a collections professional looking to take the next step in your career and lead a team to success we would love to hear from you. Apply now to join our dynamic team as a Collections Supervisor.
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Required Experience:
Manager
Employment Type
Full-Time
