Service Desk Coordinator

Are you an experienced Service Desk Coordinator seeking a rewarding career that cares for others in an organization that cares for you Youre looking in the right place.

If so take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

As a Service Desk Coordinator you will be responsible for providing technical support and service to users which includes but not limited to troubleshooting and resolving issues routine equipment maintenance and installation. By applying your information technology experience you will have the opportunity to play a key role in providing connected accessible patientcentred care and be supported by our collaborative team that includes over 8000 regulated health care and other professionals.

As a valued team member your mission will be to help our patients be healthier at home while you benefit from our supports for professional growth personal wellness andworklife balance.

What do we offer

We know wellness is supported with worklife balance.In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Hybrid work environment

What will you do

• Receive requests from users concerning hardware/software problems and other relevant issues and log in ticketing system to troubleshoot and analyze
• Close service requests with detailed information of the resolution documented in the ticketing system
• Document workarounds and solutions and update the IT knowledgebase
• Setting up configuring client devices user accounts and printers etc. Moving physical hardware and wiring as required.
• Liaises with all levels of IT support as required determines solutions and appropriate responses
• Escalates requests to higher level support as required
• Responsible for determining the appropriate priorities for assigned project activities to support the business and overall project while dealing with multiple and often conflicting demands.
• Travels to other office sites of Home and Community Care Support Services Toronto Central including hospitals and external partners as required in order to provide technical support and response
• Internally communicates with other employees in other divisions/departments throughout Home and Community Care Support Services to obtain clarify and discuss information required in performing the duties of the job. Externally this position will have contact with a range of stakeholders on behalf of the Business including external vendors and consultants.

What must you have

• Program completion in a community college or technical college in a related discipline
• Minimum of one 1 year experience working in a Active Directory support environment
• Proficiency workingsupporting in a Windows environment using Microsoft Office applications
• Ability to maintain confidentiality recognize sensitivity and exercise good judgement discretion and accountability in all aspects of the Service Desk Coordinator role when dealing with colleagues and management
• Ability work varying shifts and On Call
• Demonstrated ability to work independently and accurately in the presence of frequent interruptions
• We have a mandatory COVID19 vaccination policy. As a condition of employment all employees are required to submit proof of COVID19 vaccination status prior to start date

What would give you the edge

• MCP A ITIL certification an asset
• Valid Drivers License with unrestricted access to a vehicle is preferred

Who are we

We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers family physicians hospitals longterm care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patientcentered care.

Why join us

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and AntiRacism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and antiracism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.